Hi Janne!
I have been informed by your broker that you were able to make a chargeback last June of this current year. With regard to your account, unfortunately, your open positions on a variety of assets made some money and then lost and this is based upon checking your account history. The losses were greater than your winning positions. That is the reason your broker gave you the option to add money to your account to be able to hold the trades and apparently, you have agreed. However, after series of wins, regrettably, your account accumulated losses again.
Regarding the changing in the opening prices, after making thorough investigation, we have not seen any of it made on your account.
We hope that we were able to help you and that you are satisfied with the results.
If there is anything else we can assist you with, you can send us a personal message here in Forex Peace Army.
Thank you.
All the best,
Lily, Trade12