You are most welcome @Alberto Frattin, I really appreciate the quick reply on issueThank you for tagging me @FxMaster
We have assisted the client and replied privately.
I'd like to explain that online bank transfer deposits from India take up to 1 hour to be credited to the trading account, during this time we kindly ask our clients to wait. As his deposit was not credited within 1 hour, the case has been forwarded to our Financial department. Our specialists have checked the transaction and replied in one day.
We are not able to disclose further personal information here, however the client is free to share it and contact us at firstname.lastname@example.org if he needs further information.
I hope this clarifies the situation, we are always ready to help our clients.