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Problem FBS BROKER MY PARTER COMMISION DELETED

I am having an issue with a company
About 40 percent of their profit has been withdrawn. They received this email when they were about to withdraw the balance.
D9D07980-1819-4C2D-AF33-FFAF00AA8F96.jpeg
D9D07980-1819-4C2D-AF33-FFAF00AA8F96.jpeg
 
Dear Gayan!

Thank you for your feedback.

We regret to know that you faced a problem concerning the partner's profit, but we are glad to inform you that our team is checking your case at the moment and we will contact you as soon as possible with all the detailed information.

Due to the increased workload, we are facing a delay in processing the reply. We apologize for any inconvenience caused and we appreciate your patience and understanding!

Kindly continue communicating with the customer support team through email at support@fbs.com.

Best regards,
FBS Team.
 
Dear Gayan!

Thank you for your feedback.

We regret to know that you faced a problem concerning the partner's profit, but we are glad to inform you that our team is checking your case at the moment and we will contact you as soon as possible with all the detailed information.

Due to the increased workload, we are facing a delay in processing the reply. We apologize for any inconvenience caused and we appreciate your patience and understanding!

Kindly continue communicating with the customer support team through email at support@fbs.com.

Best regards,
FBS Team.
@GAYANTRADER, here is the reply from official representative. Follow as suggested.
 
Did you start the conversation with support?
Yes, fbs email customer support team doesn't respond. He wants to delete the last 2 days trading commission. Because in the last two days my clients are trading more than 800 lots. Does fbs get any loss? He has shared his losses and profits by entering the comment ``dividend’’ every 1-2 hours (trade reports). Even after doing such a thing, he did this disgraceful act and his live customers support group promised that they will add my profit and give me the last monday. But they did not fulfill that promise. That’s why I am opening this case here to inform every trader.
 
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