GustavoFer88
Recruit
- Messages
- 1
This broker is just terrible. I live in Mexico but I trade with Forex.com UK because of the high leverage. I’ve been their client since 2011. When I opened my account with them I didn’t know they were Market Makers; which means they take the opposite side of all your trades. In other words they bet against all their retail clients because they know more than 90% of them loose money; so that’s their main source of revenue.
I lost money until 2015 and the service was fantastic back then. But since 2016 I started earning profits and the service become the worst you can imagine. Whenever I try to make a wire withdrawal from my account to my bank account in Mexico they only send the instruction for the transaction but without funds; so I have to try each transfer several times. My average wire withdrawal takes an average of 1 month. I call the customer service line and they always say there is no supervisor available. They hung up the call. They are rude. It’s pathetic.
And the best part; on December 2017 I made a £870.00 debit card withdrawal attempt and the money just never arrived to Mexico. I have an ongoing complaint against them on the FCA through an Ombudsman Service. Being their client without losing money is a 24 hour job, and it’s quite frustrating. STAY AWAY!
I lost money until 2015 and the service was fantastic back then. But since 2016 I started earning profits and the service become the worst you can imagine. Whenever I try to make a wire withdrawal from my account to my bank account in Mexico they only send the instruction for the transaction but without funds; so I have to try each transfer several times. My average wire withdrawal takes an average of 1 month. I call the customer service line and they always say there is no supervisor available. They hung up the call. They are rude. It’s pathetic.
And the best part; on December 2017 I made a £870.00 debit card withdrawal attempt and the money just never arrived to Mexico. I have an ongoing complaint against them on the FCA through an Ombudsman Service. Being their client without losing money is a 24 hour job, and it’s quite frustrating. STAY AWAY!
