FXGRANT suspend my real account after I used EA and make profit!
They investigate it for more than one month and only I got the same answer from support.
It is very frustrated from broker who welcome scalpers and EA trading.
You are now chatting with 'FX Grant Customer Service'
FX Grant Customer Service: Hello, how may I help?
martin: hi, my account is suspended 2 weeks and under investigation. I sent to support 2 email with request for more details. No reply!
martin: It takes too long and I'm really fed up
FX Grant Customer Service: Please let me check the status
FX Grant Customer Service: What is your account number?
FX Grant Customer Service: Currently our internal security department is checking what software was used. It believes, that you used the software which abused our servers. If you could provide more details about this software, we could solve the issue faster. This is all I can tell
FX Grant Customer Service: Ok, sir. This is all I can tell
martin: I use regular EA
martin: And I want my money back
martin: if not, this will be posted on FPA as a cheating company
FX Grant Customer Service: If you could provide the details of the software, we could solve the issue faster. This is the reply from the dept I've got.
martin: I say again, you welcome EA and scapling!
martin: and I used one
martin: now I want my money back
FX Grant Customer Service: When you signed up, you agreed with the clause in agreement which states, that FxGrant may suspend the account in case of abusive software usage.
FX Grant Customer Service: this is the case now, sir. If you wish to cooperate please send us the full details of the software you used