Problem IC markets

[doktorforex]

my case is the following:

on the day that usd/chf went nose down due to SNB intervention, IC markets took the right to liquidate 41 of my positions with a running profit of 14.247 at that time filling the usd/chf trade i was in at 0,6700. taking in a very conservative approach and taxing usd/chf at the time of the downfall at 0,7500 i would be running a temporary 11.804 loss on that trade, leaving room for 14.247 - 11804 = 2443 equity.
i would not been stopped out of that trade and had all my positions running. i was net short euro and pound which are trading 200 pips further down at the moment.

IC markets wants be to pay outstanding balance of 250 instead. i would call this a scam.

 

[doktorforex]

attached is the trade report

 

[Ed_Forex]

Making it short, UsdChf had not gone to 0.67, worst brokers had it 0.71, others 0.83. icmarkets proves once again being a scam broker with its always fake spikes.

 

[Pharaoh]

Send ICMarkers an invitation to join this thread and explain things.

 

[doktorforex]

...

Send ICMarkers an invitation to join this thread and explain things.

sent an invitation: first reaction to my query was that "decisions were final"

let s see

 

[VadimI]

Same situation here.

I had $10,000 on my account during SNB news. I had opened 2 NZDCHF and 1 USDCHF and plus some small positions. During SNB news ICMarkets sent horrible unbelievable quotes like a 0.06050 on USDCHF which is causing my account to stop-out. During positions were closed i have $103,7 margin used. After stop out i have left $240 on my account.

After i get "adjustment" they thrown me $1884 like a for dog and they said it is final decision. I do not have to explain when i have $1884+$240 equity and while $103,7 margin used it is very far away from margin call and stop out.

They decide to not reinstate positions. They decide do not compensate more. I lost 85% of account while RIGHT prices was on 50% ( ~$5000 ) of my account.

 

[VadimI]

Also i have another 2 accounts which is not get margin called or stop outed. I have there only 1 USDCHF and even with that weird misquote imy account was alive. After SNB news i was in shock and quickly closed that positions on both accounts. After that ICMarkets adjusted my closings, because i closed my positions ON WRONG PRICES, they adjusted 2 of my accounts and deposited some money.

But here is the shame they suddenly removed adjustment from these 2 accouns ! I have a daily statements where i can see adjustments, but on mt4 platform it is erased already and no money was refunded at all !

 

[VadimI]

They have misquote. About 10-20 people get FAKED margin call. They no take any responsibility to their action.
I understand they can not reinstate trades, but those prices where they have adjusted our accounts is weird. Any another bucketshops had better feeds that we get adjusted.

I asked to refund me 50% of my account, where right prices are now but i do not get any response.

 

[alexx71]

Regulators and lawyers is the way to go, I don't think they take in considerations our mail......

 

[doktorforex]

next steps

Regulators and lawyers is the way to go, I don't think they take in considerations our mail......

what to do if representatives are not willing to participate in this discussion?