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IC MARKETS

Discussion in 'Scam Alerts' started by Vanessa.P, Feb 11, 2019.

  1. Vanessa.P

    Vanessa.P Private

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    I fully support that Ic Markets deactivate the servers so as not to allow Take Profits and Stop Losses to be hit or when the positions are in net profit or they do not want to allow the closing in profit.


    After I sent a complaint to the FOS I was contacted by a certain Andrea Farleburle (from an anonymous telephone number), who told me that he was directly appointed by the general manager Angus Walker to get in touch with me to understand my situation.

    Because my original account manager (Nicola Fanigliulo) was in Cyprus where they have an office(to be clarified with the broker) and the management of my account was assigned to CYPRUS and they had no knowledge of what had happened there before.

    I should have had the RIGHT,when I opened the account, to KNOW that the broker also had a seat / office in that jurisdiction,while I was never informed about it but also was created an AUSTRALIAN VOIP number to avoid the fact that he was contacting me from CYPRUS and making me visualize instead of being called from Australia.

    If I had known from the opening of the account that my money was being handled in that jurisdiction I would not have thought to operate with their platform (considering that I had chosen to work with them because they had guaranteed to operate 100% in Australia and that I was contacted by this jurisdiction).


    After the take profit has not been executed I tried with a hand-closed position but by pressing the X key related to the closing there was an hourglass and an error with writing (server deactivated)

    I made dozens of attempts until the price retraced and at that exact moment the platform is back active (I reported the issue to my account manager immediately request copy of the audio conversation to the broker)

    I tried to close the positions on 17/06/2018 with a loss of about € 480000.00 finding the same problematic server disconnected/deactivated


    I have asked Icm to give me the logs of their servers but i still awaiting receipt.

    I suspected that something Unfair happened in Cyprus otherwise the Logs would have already been sent to me, I hope you will succeed in obtaining them.


    IMPORTANT NOTE: (I want to clarify that my problem has been reported by other reliable and verifiable people on this forum,

    When I told Nicola Fanigliulo and Andrea Farleburle (the company's account manager) that i have discovered this forum, after two days the forum's people who had reported issues or had my similar situation were immediately reimbursed by IC MARKETS and they were asked to delete the negative review to insert a positive one, only after that they would have received the reimbursement, (I have correspondence with a forum user who provided me with such proof).

    All this casually happened after communicating to Andrea Farleburle and Nicola Fanigliulo that my problem was not a single chance but an attitude reported by many other people to whom I have recommended to make a complaint to Fos with me.
     
  2. Vanessa.P

    Vanessa.P Private

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    ..
     

    Attached Files:

    The Reaper of F likes this.
  3. FxMaster

    FxMaster Lt. Colonel

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    First of all, invite the company by using the invite company option to your thread. And if you are unable to locate the option then this thread "Tutorial: How to Invite a company to your thread." will help you to find out.

    Note: If you are new to FPA then invitation button will be enabled when your first post reaches 4 days old.

    Till then follow the below-suggested options to draw their attention on your issue

    If you deposited your money via credit card then contact the credit card customer care asap and ask them to file a chargeback.
    Go to their website and invite them to here via Live Chat
    Invite them to join this thread via email (Send an email to every possible address).

    You will find their email and address https://www.icmarkets.com/client-area/contact-us/
    Also, Share your story as a review http://www.forexpeacearmy.com/forex-reviews/8264/www.icmarkets.com

    You can also share your story on their social media pages mentioned below:

    https://www.facebook.com/icmarkets

    (Click on more and you will find write review option there)

    https://twitter.com/IC_Markets

    https://plus.google.com/+Icmarketsforex

    https://www.youtube.com/user/ICMarkets


    Note: Don’t forget to update your review/s when you got solution of your problem, Best Of Luck :)
     
    matthewjones1985 likes this.
  4. Vanessa.P

    Vanessa.P Private

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    Did you see the screenshot?
     
    The Reaper of F likes this.
  5. gherhard

    gherhard Recruit

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    Hello. does anyone know how to withdraw the money invested in CENTROBAMC
     
  6. Vanessa.P

    Vanessa.P Private

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    I did as you advised me, I would like to insert the screen inside the main post

    the broker is not responding


     
    #6 Vanessa.P, Feb 13, 2019
    Lasted edited by : Feb 16, 2019
  7. FxMaster

    FxMaster Lt. Colonel

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    Did you get any response?
     
  8. The Reaper of F

    The Reaper of F Corporal

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    This is pathetic. IC Markets is just another bucketshop around the corner. Look at what they had did to RahmanSL in the past, it was blatantly obvious they're a bucketshop.
     
  9. Snowball

    Snowball Recruit

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    Vanessa, I just read your case here. This topic is already several month old and still not settled? The seat of IC Markets in Cyprus seems to be a new one (oct 2018). But I may be wrong. I have no deeper knowledge about this company. But their business model seems to be making money from the illusion of trading the forex market.
    I am out of the financial industry for 5 years now (I am from Zurich, Switzerland). I was not aware how many retail traders are out there today trading forex. I found the following sites: ForexFactory, Babypips, Forexpeacearmy... Folks are really creative. What comes next? I am getting old :)
    Did you contact and asked for advise at ASIC or what kind of action did you take besides posting on this website and ?
    And forgive me my arrogance: As I understand your deposit is in Australia and you are from Italy, I have not the right to ask if you really understand the risk by doing this. Australia is poorly regulated, this is well known. Their banking system is horrible. I hope I do not insult Aussies here, always nice to have a beer with them.

    Hope everything plays out well for you.
     
    Vanessa.P likes this.
  10. Alexander A.

    Alexander A. Recruit

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    It is true that Vanessa writes. I am about the same situation. They shut down the server to destroy your account by margin call. I have been in correspondence with IC Markets for more than a month now. They sent me logs from the MT Server, but there is no record in them of the actions they tell me about. They say they tried to close my positions, but did not have a quote. But in the MT Server log, which they sent me, there is no "No quotation" or "Order canceled" record. There is only a record of how my account is destroyed every minute by Stop-Out -150% !!! When I ask you to explain this, they write answers in the style of "Be sure everything is correct." I wrote to them, I can not be sure, because the MT Server log says that nothing is correct. After that, they answer nothing and pull time or send answers that do not answer my questions. I believe that we need to deal with them in all fairness, and finally put an end to their dishonest actions. Do not believe any positive feedback about them. I have a long correspondence with them, if anyone is interested and who can help.
     

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