Dear Jazzy9286 and admins,
Thank you for inviting us to the thread.
As was stated numerous times in correspondence with Jazzy9286, we have nothing to do with the trades in question, his accusations are absurd and, of course, no proof of our involvement was presented. We will repeat our original answer:
The responsibility to keep the account credentials secure and confident fully lies on the client in accordance with Clause 4.2 of Client agreement and Clause 7.3 of Risk disclosure policy. We quote its content below:
4.2. Obligations of the Client:
4.2.5. To be aware of and be responsible for confidential information security provided to the Client from the Company as well as to assume any possible financial risks caused by the unauthorized tampering of the third parties as a result of hack actions.
(
https://static.fortfs.com/download/client_agreement.pdf)
7. The Client accepts the clauses related to the technical risks:
7.3. Should any non-observation of equipment or communication channel usage regulation take place, as well as any disregard of recommendations related to confidentiality, the Client shall completely take responsibility for risks of any possible financial losses that occurred due to loss of a data confidentiality status that was received by the Client from the Company, and as a consequence passwords, account data and any other authorization and Client’s personal access data for his/her trading account and Trader’s room were received by any third parties.
(
https://static.fortfs.com/download/risks_policy.pdf)
We have fully cooperated with Jazzy9286 and provided the complete server logs and all the information at our disposal relevant to the situation. However, given how easy it is to change IP address in modern world and the fact that the agreed upon obligations of the client to keep personal information secure obviously were not fulfilled, we see no grounds to compensate the trades.
Also, without any prejudice or accusations, we would like to add that this situation could set a precedent, according to which in future any dishonest client would be able to request a full compensation of losses from the broker without presenting any evidence, except for saying: “It wasn’t me”. Such precedent is a dangerous one. Trading on financial markets implies financial risks and every trader accepts these risks along with the responsibility to keep his data/passwords safe. We are sorry about Jazzy9286 suffering losses, but him going around spreading made-up accusations and insults does not do anybody good.
Sincerely yours,
FortFS