Problem Octa – Account under internal review, withdrawal declined, leverage reduced from 1:2000 to 1:200 (Client since 2017)

[saadc2003]

Hello @FxMaster and Octa team, @Octa Representative

I have been a verified client of Octa (previously OctaFX) since 2017 and have always had smooth and fast withdrawals until recently.

Issue summary:

My latest withdrawal request W23527112 for 302 USD was declined.
Reason given: “Transactions are currently unavailable due to an internal review of your account status.”
Around the same time, my leverage was automatically reduced from 1:2000 to 1:200 for one account and from 1:1000 to 1:200 for my other accounts.
It has now been several days. I have contacted support multiple times. Mostly I have to deal with the AI assistant and even after long wait when human support arrives, it too gives generic/template based replies

Latest reply from support (received today):

They confirmed that the internal review cannot be expedited, there is no fixed timeframe, the withdrawal remains rejected, and they cannot say whether or when the original leverage will be restored. They said I will receive an email once the review is complete.

I understand that reviews can take time, but I would appreciate a clearer update or an estimated timeline, especially as a long-term client.

I am using octa since 2017 and it had been a really great experience until recently. I am in urgent need of these funds. Your guidance/assistance means alot.

Account number: [121804446] & [121704107]
Withdrawal ID: W23527112

I am ready to provide any additional documents if required.
Thank you for looking into this.

P.S. I am attaching the screenshots of said email and my octa wallet area as well.

 

[FxMaster]

Hello @FxMaster and Octa team, @Octa Representative

I have been a verified client of Octa (previously OctaFX) since 2017 and have always had smooth and fast withdrawals until recently.

Issue summary:

My latest withdrawal request W23527112 for 302 USD was declined.
Reason given: “Transactions are currently unavailable due to an internal review of your account status.”
Around the same time, my leverage was automatically reduced from 1:2000 to 1:200 for one account and from 1:1000 to 1:200 for my other accounts.
It has now been several days. I have contacted support multiple times. Mostly I have to deal with the AI assistant and even after long wait when human support arrives, it too gives generic/template based replies

Latest reply from support (received today):

They confirmed that the internal review cannot be expedited, there is no fixed timeframe, the withdrawal remains rejected, and they cannot say whether or when the original leverage will be restored. They said I will receive an email once the review is complete.

I understand that reviews can take time, but I would appreciate a clearer update or an estimated timeline, especially as a long-term client.

I am using octa since 2017 and it had been a really great experience until recently. I am in urgent need of these funds. Your guidance/assistance means alot.

Account number: [121804446] & [121704107]
Withdrawal ID: W23527112

I am ready to provide any additional documents if required.
Thank you for looking into this.

P.S. I am attaching the screenshots of said email and my octa wallet area as well.

When was this email received, and is there any latest update on this?

 

[saadc2003]

This is the latest email that i received today. I have veen receiving similar kind of emails since last 3 days. And no sir, no uodate yet

 

[FxMaster]

This is the latest email that i received today. I have veen receiving similar kind of emails since last 3 days. And no sir, no uodate yet

I guess you will get a proper reply next week, as the internal review is going on.

 

[saadc2003]

Hope so. Wish it could be resolved sooner by your intervention. Will update you on Tuesday then