Problem Octafx rejected my deposit but taken my money

[halcyonfx]

Hi all, i have deposited $1500 via bank transfer to the designated bank account provided by OctaFX but after 11 hours (normal 1 to 3 hours for bank transfer) they rejected my deposit and say payment not found. I have provided them proof and also called up the banks that the money went thru.

anyone know what i can do??

i chat with all their reps on live chat but none are able to tell me what is wrong and just tell me to wait and will get done as soon as possible.

i just feel like i have lost the $1500.

 

[FxMaster]

Hi all, i have deposited $1500 via bank transfer to the designated bank account provided by OctaFX but after 11 hours (normal 1 to 3 hours for bank transfer) they rejected my deposit and say payment not found. I have provided them proof and also called up the banks that the money went thru.

anyone know what i can do??

i chat with all their reps on live chat but none are able to tell me what is wrong and just tell me to wait and will get done as soon as possible.

i just feel like i have lost the $1500.

@OctaFX Rep, can we have your attention here, please?

 

[4evermaat]

Seems to be a lot of problems with octafx.

-> What country are you from (where is your bank located)?

-> Why did you pick OctaFX to gamble trade cfds?

 

[OctaFX Rep]

Hi all, i have deposited $1500 via bank transfer to the designated bank account provided by OctaFX but after 11 hours (normal 1 to 3 hours for bank transfer) they rejected my deposit and say payment not found. I have provided them proof and also called up the banks that the money went thru.

anyone know what i can do??

i chat with all their reps on live chat but none are able to tell me what is wrong and just tell me to wait and will get done as soon as possible.

i just feel like i have lost the $1500.

Dear halcyonfx,

We're sorry to hear that you're not satisfied with our brokerage. Sadly, we didn't manage to identify you on our system. Please note that waiting for a deposit for such a long time isn't a common issue. Please provide the deposit code in this thread or email support@octafx.com so we can investigate the matter and speak more about your experience with us.

Kind regards,
Octa Rep.