Resolved: BNROptions - SCAM – Does not withdraw money

PavelB

Recruit
Messages
3
Dear FPA members,

My name is Pavel Banchukov. From 08/09/2017 till 12/10/2017 I cooperated with the broker BNROptions (bnroptions.com). My trading account number: 3769134. The total invested amount is 4 500 US dollars.
Before payment was made, I was told that it was reliable and solid broker with a time-honored trading platform and that there would not be any problem with withdrawal. I was assured by the broker that they get a commission from my successful trades. Having yielded to the promises of high income, on 08.09.17 I made my first deposit in the amount of 500 US dollars. From this moment the employee of the company began to call me every day by phone, convincing me to top up the deposit. I was told that my current deposit of $500 is insufficient for serious earnings. On 11.09.17 I deposited 1 000 US dollars and on 12.09.2017 another 3 000 US dollars. That was all money that I had and the broker knew it. They kept persuading me that if I traded with them further I would receive sky-high income.
Suspicions began to arise after I tried to withdraw some of my funds. I applied for a withdrawal not less than 15 times! However the broker rejected all of them and moreover, deleted my applications from the personal cabinet (I managed to save screenshots).
My balance on the trading platform amounts to the sum of 5 871.40 US dollars. Here are the dates of my withdrawal applications:
12.10.17 at 03:40
12.10.17 at 14:26
12.10.17 at 16:49
12.10.17 at 19:57
13.10.17 at 12:02
13.10.17 at 15:55
13.10.17 at 17:22
13.10.17 at 17:34
14.10.17 at 01:44
17.10.17 at 02:23
17.10.17 at 09:42
17.10.17 at 12:17
17.10.17 at 15:27
18.10.17 at 14:11
19.10.17 at 06:44

Pursuant to the document “Withdrawal & Refund Policy” and other official materials of the broker BNROptions, in order to apply for withdrawal a number of conditions should be met:
1. The Client shall submit a withdrawal request from his/her personal profile;
2. The Client has the right to withdraw funds only to the payment system that was used to deposit funds to his/her account;
3. The Client should submit all necessary documents for verification.
I provided all required documents in compliance with the merchant’s Terms and Conditions – full KYC package right after registration in order to open a trading account in the merchant’s platform, as well as to make a withdrawal. I complied with all the rules and don’t have any bonuses.
I tried to solve this issue by contacting the company by phone and online chat, but without success. The company promised to process my withdrawal requests, but in fact never did. At the moment they completely ignore me.

So draw your own conclusions whether to work with the BNROptions or not.

Attached files:
Trading history
Screenshot of the platform
Screenshots of withdrawal attempts
 

Attachments

  • tradeHistory.pdf
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  • Trading Platform.png
    Trading Platform.png
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  • 12.10.17 16-49.png
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  • 12.10.2017 03-40.png
    12.10.2017 03-40.png
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  • 12.10.2017 14-26.png
    12.10.2017 14-26.png
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  • 12.10.2017 19-57.png
    12.10.2017 19-57.png
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  • 13.10.2017 12-02.png
    13.10.2017 12-02.png
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  • 13.10.2017 15-55.png
    13.10.2017 15-55.png
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  • 13.10.2017 17-22.png
    13.10.2017 17-22.png
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  • 13.10.2017 17-34.png
    13.10.2017 17-34.png
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FxMaster

Lt. Colonel
Messages
11,179
Dear FPA members,

My name is Pavel Banchukov. From 08/09/2017 till 12/10/2017 I cooperated with the broker BNROptions (bnroptions.com). My trading account number: 3769134. The total invested amount is 4 500 US dollars.
Before payment was made, I was told that it was reliable and solid broker with a time-honored trading platform and that there would not be any problem with withdrawal. I was assured by the broker that they get a commission from my successful trades. Having yielded to the promises of high income, on 08.09.17 I made my first deposit in the amount of 500 US dollars. From this moment the employee of the company began to call me every day by phone, convincing me to top up the deposit. I was told that my current deposit of $500 is insufficient for serious earnings. On 11.09.17 I deposited 1 000 US dollars and on 12.09.2017 another 3 000 US dollars. That was all money that I had and the broker knew it. They kept persuading me that if I traded with them further I would receive sky-high income.
Suspicions began to arise after I tried to withdraw some of my funds. I applied for a withdrawal not less than 15 times! However the broker rejected all of them and moreover, deleted my applications from the personal cabinet (I managed to save screenshots).
My balance on the trading platform amounts to the sum of 5 871.40 US dollars. Here are the dates of my withdrawal applications:
12.10.17 at 03:40
12.10.17 at 14:26
12.10.17 at 16:49
12.10.17 at 19:57
13.10.17 at 12:02
13.10.17 at 15:55
13.10.17 at 17:22
13.10.17 at 17:34
14.10.17 at 01:44
17.10.17 at 02:23
17.10.17 at 09:42
17.10.17 at 12:17
17.10.17 at 15:27
18.10.17 at 14:11
19.10.17 at 06:44

Pursuant to the document “Withdrawal & Refund Policy” and other official materials of the broker BNROptions, in order to apply for withdrawal a number of conditions should be met:
1. The Client shall submit a withdrawal request from his/her personal profile;
2. The Client has the right to withdraw funds only to the payment system that was used to deposit funds to his/her account;
3. The Client should submit all necessary documents for verification.
I provided all required documents in compliance with the merchant’s Terms and Conditions – full KYC package right after registration in order to open a trading account in the merchant’s platform, as well as to make a withdrawal. I complied with all the rules and don’t have any bonuses.
I tried to solve this issue by contacting the company by phone and online chat, but without success. The company promised to process my withdrawal requests, but in fact never did. At the moment they completely ignore me.

So draw your own conclusions whether to work with the BNROptions or not.

Attached files:
Trading history
Screenshot of the platform
Screenshots of withdrawal attempts
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://bnroptions.com/contacts

Also, Share your story as a review here https://www.forexpeacearmy.com/forex-reviews/14246/www.bnroptions.com

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/BinaryBNROptions/ (Click on MORE and you will find write review option there)
https://plus.google.com/110795365545963408229

https://twitter.com/BNRoptions
 

PavelB

Recruit
Messages
3
Thank you very much for all these useful links!
I invited them via online chat, but they did not answer anything. I also wrote to the following addresses of the company:
1. support@bnroptions.com
2. tech@bnroptions.com
3. complaints@bnroptions.com
4. affiliates@bnroptions.com
Letters to the last three addresses were not delivered (reason: “The email account that you tried to reach is disabled”).
I will also publish my reviews (in two languages) later if the company does not reply.
 

Attachments

  • online chat.png
    online chat.png
    500.5 KB · Views: 2

FxMaster

Lt. Colonel
Messages
11,179
Thank you very much for all these useful links!
I invited them via online chat, but they did not answer anything. I also wrote to the following addresses of the company:
1. support@bnroptions.com
2. tech@bnroptions.com
3. complaints@bnroptions.com
4. affiliates@bnroptions.com
Letters to the last three addresses were not delivered (reason: “The email account that you tried to reach is disabled”).
I will also publish my reviews (in two languages) later if the company does not reply.
Great, now lets wait for their response.
 

PavelB

Recruit
Messages
3
Great, now lets wait for their response.

Dear FXMaster and FPA members!
Thank you very much for all your assistance! 14.11.2017 the company returned me my initial deposit (4 500 US dollars). I attach a screenshot of my bank accout as confirmation.

You guys are doing a great job!
 

Attachments

  • screenshot of my bank account.png
    screenshot of my bank account.png
    94.4 KB · Views: 1

FxMaster

Lt. Colonel
Messages
11,179
Dear FXMaster and FPA members!
Thank you very much for all your assistance! 14.11.2017 the company returned me my initial deposit (4 500 US dollars). I attach a screenshot of my bank accout as confirmation.

You guys are doing a great job!
Great :) It`s always good to see resolved cases. Don't forget to edit your review if you left any :) Yo Mods, can you mark this thread as a resolved, please?
Also, don't forget to update the review if you left any on the review page.
 
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