Resolved - XM problem with gold price

[shemeemsharaf]

XM is Scam..
I opened 1lot Gold Sell at 1337.20 as shown in the first image.
But now it shows the opening price 1335.95 as in secong image.. 125$ less..
I had more than 5k losses, in bigh lots, but I thought it was memory mistake, but I came to know that it is the broker itself is the culprit.
Dont trust xm, always remember your opening price.

 

[Pharaoh]

Have you contacted XM support and asked them the reason for this?

 

[scream007]

Did you contact their support ?

 

[XM]

Dear shemeemshara,

We understand your frustration and we can reassure that we have identified the problem and we have already addressed it.

Between the end of the trading day on Thursday 10/7/14 and the beginning of the trading day on Friday 11/7/14 (Server Time) a technical error on our trading servers has resulted in open trades of certain instruments to be presenting unrealized profit and loss at that time as realized profit and loss.

Please be noted that your overall account performance has not been affected in any way from this error.

We would like to reassure you that the issue has been resolved by our team.

If for any reason you require assistance please feel free to contact your account manager or our support desk.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

 

[Master Yoda]

Not sure is this issue is resolved but I must say a good word for XM for answering clients queries here in FPA.

When a broker is ignoring his clients, it makes him look bad.

 

[Pharaoh]

Shemeemsharaf, does everything seem to be fixed?

 

[scream007]

It looks like they fix his problem ,that s why he don't reply

 

[shemeemsharaf]

Sorry for the delay in reply
They have added the difference to my balance. .

 

[FxMaster]

Sorry for the delay in reply
They have added the difference to my balance. .

So basically your case has been resolved right ?

 

[shemeemsharaf]

So basically your case has been resolved right ?

Yes .. But I stopped trading with them to avoid such issues in future