【 Regarding Coinexx Malicious Denial of Withdrawals 】
Due to improper falsification of transaction records and improper swap collection, a withdrawal (US$35,450) due to profit cancellation was denied.
The breakdown is as follows
・19,498USD Profit reduction due to improper falsification of records
・13,883USD Improper swap collection
・2,069USD Insufficient funds received
102,374USD withdrawal requested on 12/8.
It was supposed to be processed within 48 hours, but was not.
The profit was subsequently reversed without notice due to falsified transaction records and improper swap recovery.
The remaining amount (69,011USD) was explained to have been paid on 12/22, but only 66,942USD was received.
The withdrawal was in USDT (ERC20) and Etherscan has confirmed that the shortfall occurred after the withdrawal.
Below is a description of each piece of evidence and the conflicting responses from email and support.
【 1. Falsification of trading records 】
As can be seen from the image, the unfavorable execution record has been falsified and the profit has been canceled.
I have received an e-mail stating that there was an unauthorized transaction, but of course I have no recollection of it.
In addition, when I contacted support, they stated that they do not interfere with customer trades. There is a discrepancy.
【 2. Unreasonable swap collection 】
There is a record of -138831USD listed as Swaps Adj as can be seen from the image.
Even though swaps were deducted from the position, the profit was cancelled due to unjustified additional collection.
In addition, we have confirmed with support that the correct swap short for USDJPY is -3.9. We only charge a transaction fee and a swap fee if the trade is opened overnight".
Again, there is a discrepancy here. Note that the swap point was changed to -35.19 after the unjustified collection. This is strange because -3.9 should be correct.
When you contact the support chat, they explain that they will respond within 12-24 hours.
However, there is no response by the deadline, and when I inquire again, the response is only that it is being handled. I assume they are busy due to fraud processing.
The answer that finally came was "Trading activity is being verified by LP as there appears to be some abuse of the trading platform.
Of course, this is a transaction I have no recollection of.
As you know, LPs are price and liquidity providers, and there is no way an LP would individually scrutinize transaction records. This is a malicious lie and an unfair explanation that confuses users with technical terms.
I inquire about the abusive transaction, but again it is explained to me that it is within 12-24 hours. Of course the promise is not kept. There is dishonesty in the response.
The response finally received is as follows
You were attempting to unfairly take advantage of both the swap and the missing price feed on our platform, which is unacceptable. Therefore, the transactions you made were completely fraudulent and dishonest.
As a result, the necessary modifications were made to your account in connection with the swap. As a result, your withdrawal request was denied on our part.
As a broker, we advise you to refrain from any unethical trading practices in the future. In this case, your account will be terminated."
【 Withdrawal denied 】
"There are no restrictions on trading strategies."
"We will not interfere with your trading."
"The correct swap short for USDJPY is -3.9. We only charge a transaction fee and a swap fee if the trade is opened overnight."
There is a contradiction in all of this.
Moreover, even though the swap is being falsified in relation to the swap, and by the way, the execution price is also being falsified improperly. They can do whatever they want.
It was then explained that the remaining amount (69,011USD) was withdrawn on 12/22. However, the amount received is 66942USD.
The withdrawal was made in USDT (ERC20) and Etherscan confirmed that the shortfall occurred after the withdrawal as shown in the URL and attached image.
We pursued this issue via email but did not receive a response. Please note that withdrawals of $28450, $23924.72, and $16637.28 were processed successfully on our end.
The total of these three withdrawals is the money you actually owned.
What was successfully processed? It is not the actual money, but the money that was improperly reduced.
What I am asking for is the proper withdrawal.
I point out that the withdrawal should be made promptly after correcting the improperly reversed profit.
However, if they do not comply with my request and continue to deny the withdrawal, I will file a complaint, which I have already reported to MetaQuote, and will continue to investigate the fraudulent damage caused by the denial.
Coinexx also expects to have its license suspended and the associated suspension of operations.
If the dishonesty continues, we believe that we should spread the damage report and take appropriate disciplinary action.
Due to improper falsification of transaction records and improper swap collection, a withdrawal (US$35,450) due to profit cancellation was denied.
The breakdown is as follows
・19,498USD Profit reduction due to improper falsification of records
・13,883USD Improper swap collection
・2,069USD Insufficient funds received
102,374USD withdrawal requested on 12/8.
It was supposed to be processed within 48 hours, but was not.
The profit was subsequently reversed without notice due to falsified transaction records and improper swap recovery.
The remaining amount (69,011USD) was explained to have been paid on 12/22, but only 66,942USD was received.
The withdrawal was in USDT (ERC20) and Etherscan has confirmed that the shortfall occurred after the withdrawal.
Below is a description of each piece of evidence and the conflicting responses from email and support.
【 1. Falsification of trading records 】
As can be seen from the image, the unfavorable execution record has been falsified and the profit has been canceled.
I have received an e-mail stating that there was an unauthorized transaction, but of course I have no recollection of it.
In addition, when I contacted support, they stated that they do not interfere with customer trades. There is a discrepancy.
【 2. Unreasonable swap collection 】
There is a record of -138831USD listed as Swaps Adj as can be seen from the image.
Even though swaps were deducted from the position, the profit was cancelled due to unjustified additional collection.
In addition, we have confirmed with support that the correct swap short for USDJPY is -3.9. We only charge a transaction fee and a swap fee if the trade is opened overnight".
Again, there is a discrepancy here. Note that the swap point was changed to -35.19 after the unjustified collection. This is strange because -3.9 should be correct.
When you contact the support chat, they explain that they will respond within 12-24 hours.
However, there is no response by the deadline, and when I inquire again, the response is only that it is being handled. I assume they are busy due to fraud processing.
The answer that finally came was "Trading activity is being verified by LP as there appears to be some abuse of the trading platform.
Of course, this is a transaction I have no recollection of.
As you know, LPs are price and liquidity providers, and there is no way an LP would individually scrutinize transaction records. This is a malicious lie and an unfair explanation that confuses users with technical terms.
I inquire about the abusive transaction, but again it is explained to me that it is within 12-24 hours. Of course the promise is not kept. There is dishonesty in the response.
The response finally received is as follows
You were attempting to unfairly take advantage of both the swap and the missing price feed on our platform, which is unacceptable. Therefore, the transactions you made were completely fraudulent and dishonest.
As a result, the necessary modifications were made to your account in connection with the swap. As a result, your withdrawal request was denied on our part.
As a broker, we advise you to refrain from any unethical trading practices in the future. In this case, your account will be terminated."
【 Withdrawal denied 】
"There are no restrictions on trading strategies."
"We will not interfere with your trading."
"The correct swap short for USDJPY is -3.9. We only charge a transaction fee and a swap fee if the trade is opened overnight."
There is a contradiction in all of this.
Moreover, even though the swap is being falsified in relation to the swap, and by the way, the execution price is also being falsified improperly. They can do whatever they want.
It was then explained that the remaining amount (69,011USD) was withdrawn on 12/22. However, the amount received is 66942USD.
The withdrawal was made in USDT (ERC20) and Etherscan confirmed that the shortfall occurred after the withdrawal as shown in the URL and attached image.
We pursued this issue via email but did not receive a response. Please note that withdrawals of $28450, $23924.72, and $16637.28 were processed successfully on our end.
The total of these three withdrawals is the money you actually owned.
What was successfully processed? It is not the actual money, but the money that was improperly reduced.
What I am asking for is the proper withdrawal.
I point out that the withdrawal should be made promptly after correcting the improperly reversed profit.
However, if they do not comply with my request and continue to deny the withdrawal, I will file a complaint, which I have already reported to MetaQuote, and will continue to investigate the fraudulent damage caused by the denial.
Coinexx also expects to have its license suspended and the associated suspension of operations.
If the dishonesty continues, we believe that we should spread the damage report and take appropriate disciplinary action.
