Tickmill

olalobere

Recruit
Messages
8
There are so many issue about price being earlier reported but each complain and/or explanation always reported have made me always look like fool, because i the meta4 chart would have been corrected, capture page will not be accessible at meta4 data base and i was not able to access attached document; as a prove from my e-mail account no. minor news, i now see spread of close to 20 pips most especially on limit and
stop orders. What make things worse is the fact that the contact person will not be logical in their presentation and/or argument; and there is no way you can win illogical argument, so, i waited patiently to get them red handed.

Here are the trade orders in contention, all in nzdusd that i opened.
35927640 2015.09.17 20:39:29 sell 0.18 nzdusd 0.63381
35605254 2015.09.09 23:55:24 buy 0.10 nzdusd 0.64013

The trades with the ticket numbers 35605254 and 35927640 As reflected in daily confirmation dated Thu, 17 Sep 2015 15:15:40 -0700 The meta4 used adopted GMT+2. I closed the trade with the ticket no 35605254 at 11.33.23 am (GMT+2) ~+160point with ~16 dollar profit but to my surprise, account was deducted with -63.20 dollar and looking at my account history this is what i see these closed trades.

35605254 2015.09.09 23:55:24 buy 0.10 nzdusd 0.64013 0.00000 0.00000 2015.09.18 11:33:25 0.63381 -0.26 0.00 3.06 -63.20
35927640 2015.09.17 20:39:29 sell0.00 nzdusd 0.63381 0.00000 0.00000 2015.09.18 11:33:25 0.63381 0.00 0.00 0.00 0.00

Additionally, in my open trades i now have this entry which i know did not trade as reflected in daily confirmation of 17 of September with the trade entry reflected.

35985061 2015.09.17 20:39:29 sell 0.08 nzdusd 0.63381 0.00000 0.00000 0.64476 -0.20 0.00 0.00 -87.60

as reflected in my attached account details. And my doubt were confirmed by daily confirmation sent from ticmill

After my complaint to Tickmill (copy of e-mail is attached) The phantom nzdusd 0.8 that was open, now closed.

This are link to the screen shot taken
https://www.mql5.com/en/charts/3960160/nzdusd-m5-tickmill-ltd
https://www.mql5.com/en/charts/3959309/nzdusd-m5-tickmill-ltd



What my investigation reveals.
I have two nzdusd , one 0.1 lots at 0.63381 and 0.18 lots 0.64013 which are 6332 points (4 digit platform), i close 35605254 at ~+160 points, and i suppose to have my account added with ~16 dollars it was deducted with 63.20 dollar and my trade 35927640 of 0.18 lots was partially (not by me because this exist on tickmill mt4 platform). And after my complaint, the partial closed trade was close (not by me)and appended with another ticket no..
 

Attachments

FxMaster

Lt. Colonel
Messages
8,465
how will i do invite them
Go to live chat and talk with them regarding your issue and share this thread link with them, ask them to reply here if they feel its not their fault. You can also send this thread`s link to them on their email address.
 

olalobere

Recruit
Messages
8
Go to live chat and talk with them regarding your issue and share this thread link with them, ask them to reply here if they feel its not their fault. You can also send this thread`s link to them on their email address.
I will do that when their chat is available, because all my contact with them are all through mail.
Moreover, i will like to know why my 1 star review was not published on their (tickmill) public review page.
Thank you
 

FxMaster

Lt. Colonel
Messages
8,465
I will do that when their chat is available, because all my contact with them are all through mail.
Moreover, i will like to know why my 1 star review was not published on their (tickmill) public review page.
Thank you
Mod has personal life to bro, and its weekend going on so most probably your review will be up there on Monday.
 

navyseal

Private
Messages
291
Yesterday was weekend and your review should be up today or tomorrow. Did you contact them ? But I recommend you to make this issue clear before submitting any review to FPA. Maybe you can get back your money and you wish you never wrote it.
 

Tickmill

Tickmill Representative
Messages
92
Hello,

We would like to answer to this specific complaint. So let's start.

Here are the trade orders in contention, all in nzdusd that i opened.
35927640 2015.09.17 20:39:29 sell 0.18 nzdusd 0.63381
35605254 2015.09.09 23:55:24 buy 0.10 nzdusd 0.64013

The trades with the ticket numbers 35605254 and 35927640 As reflected in daily confirmation dated Thu, 17 Sep 2015 15:15:40 -0700 The meta4 used adopted GMT+2. I closed the trade with the ticket no 35605254 at 11.33.23 am (GMT+2) ~+160point with ~16 dollar profit but to my surprise, account was deducted with -63.20 dollar and looking at my account history this is what i see these closed trades.

Order no 35605254:

As we all can see in the statement you attached, it was a buy order opened at 2015.09.09 23:55:24 server time. Open price was 0.64013
As you said, your trade was closed at 2015.09.18 11:33:25 server time (you can also check it in the attached statement) with price 0.63381. This means your trade result is -63,2 pips, that's why your trade was closed with 63.20 USD loss.


35605254 2015.09.09 23:55:24 buy 0.10 nzdusd 0.64013 0.00000 0.00000 2015.09.18 11:33:25 0.63381 -0.26 0.00 3.06 -63.20
35927640 2015.09.17 20:39:29 sell0.00 nzdusd 0.63381 0.00000 0.00000 2015.09.18 11:33:25 0.63381 0.00 0.00 0.00 0.00

Additionally, in my open trades i now have this entry which i know did not trade as reflected in daily confirmation of 17 of September with the trade entry reflected.


35985061 2015.09.17 20:39:29 sell 0.08 nzdusd 0.63381 0.00000 0.00000 0.64476 -0.20 0.00 0.00 -87.60

as reflected in my attached account details. And my doubt were confirmed by daily confirmation sent from ticmill

After my complaint to Tickmill (copy of e-mail is attached) The phantom nzdusd 0.8 that was open, now closed.
Regarding order no 35927640 - it's visible on a Daily confirmation that you attached here. After you used function "Close by" (you closed 0.10 lots from 0.18 in total), the remaining 0.08 lots received new ticket number from the server. It's visible on your attached statement : 35985061 2015.09.17 20:39:29

We sent you all server logs regarding all those trades. All those trades were opened or closed directly from your MT4 platform. We did not found any issues on server side.

We encourage all FPA to check attached documents and then compare with our explanation. We would like to ensure everyone that here at Tickmill we are providing fair trading environment. If someone makes a justified complain, we are more then happy to make refund/cover his loss. However, in this case there are absolutely no grounds for that.

Regards

Tickmill
 

olalobere

Recruit
Messages
8
I really thank this forum for this kind of opportunity, from my account statement history, which the exact trade affected is extracted below,
1. where is the trade with this particular - 35605254 2015.09.09 23:55:24 buy 0.10 nzdusd 0.64013
when was it close (in profit or loss).
2. The trade above was close at 11:33.23(what is the price at that time to when it opened) with a loss of 63.20

35605254 2015.09.09 23:55:24 buy 0.10 nzdusd 0.64013 0.00000 0.00000 2015.09.18 11:33:25 0.63381 0.26 0.00 3.06 -63.20

3.how come the same trade was executed at the same time i.e 11:33:25, Those below

35605254 2015.09.09 23:55:24 buy 0.10 nzdusd 0.64013 0.00000 0.00000 2015.09.18 11:33:25 0.63381 0.26 0.00 3.06 63.20
35927640 2015.09.17 20:39:29 sell 0.00 nzdusd 0.63381 0.00000 0.00000 2015.09.18 11:33:25 0.63381 0.00 0.00 0.00 0.00

4. how can a trade with ticket no 35927640 close with 0.00 lot (how did mt4 open trae @ 0.00 lot)

5. The "close by" function refer to, which i can see as partial close never existed on tickmill mt4 platform

6. there was no major news in order to make claims at liquidity related problems.

Those are the facts of my claims which all is in document attached.

Thank you
 
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