UNSUPPORTED OCTA FX , MY 4000 DEPOSIT NOT ARRIVED AT MY WALLET

Richard burhan

Recruit
Messages
3
Hello i deposit to octa fx at 2 september , first transaction is 1950 usd, and second transaction is 1999 usd, i used eth to deposit, and i always use this, i hv deposit 8 transactions and 6 succds, and just yasterday this 2 transaction is not arrived at my wallet, its already 24 hours and my fund still not arrived at my wallet
I always transfer to the addres that octa fx gave me, and use erc20 network
My email is richardburhan29@gmail.com



And this is the hash link

Plis helpp


0xce116a2afedbdcde04b1415991d85125fb465020c1ed01bb35893c19aa0fe3ac

0xb342865eac8f3724c7fe4bf05e34150346cb28e0deb6066dc01e9c57cbf87ff7

#octafx #
 

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EnamK

Private, 1st Class
Messages
47
Did they provide some estimate time of deposit completion? Or what is their response?
 

FxMaster

Lt. Colonel
Messages
10,672
Hello i deposit to octa fx at 2 september , first transaction is 1950 usd, and second transaction is 1999 usd, i used eth to deposit, and i always use this, i hv deposit 8 transactions and 6 succds, and just yasterday this 2 transaction is not arrived at my wallet, its already 24 hours and my fund still not arrived at my wallet
I always transfer to the addres that octa fx gave me, and use erc20 network
My email is richardburhan29@gmail.com



And this is the hash link

Plis helpp


0xce116a2afedbdcde04b1415991d85125fb465020c1ed01bb35893c19aa0fe3ac

0xb342865eac8f3724c7fe4bf05e34150346cb28e0deb6066dc01e9c57cbf87ff7

#octafx #
@OctaFX Rep, can we have your attention here, please?
 

OctaFX Rep

octafx.com Representative
Messages
185
Dear Richard burhan,

We're sorry you felt you needed to share with us your feedback twice.

As mentioned in our other reply, we've reviewed your case and found that you made two Etherium transactions that didn't reach our account since you didn't follow the token requirements. Our team transferred the issue to our Financial Department for investigation, and both requests have been completed by now.

We hope that the issue was resolved simultaneously, but if you have any questions, please reach out via email at support@octafx.com, and our team will be happy to assist you.

In light of what happened, we want to point out that it's crucial to follow all the guidelines when you proceed with payment especially such complex as cryptocurrencies. We highly encourage our customers to read all the information in the deposit window, which outlines that sending other tokens than ERC-20 may result in the loss of the deposit.

Hopefully, our reply clarifies your question, and this incident won't overshadow your overall experience with OctaFX as we're always glad to have you as a part of our trading community.

Please get in touch with us if anything. We'll do our best to help.

Kind regards,
OctaFX Rep.
 
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