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Problem Vantage Markets took my profits of $11128 via "Cash Adjustment - PNL" (Resolved by FinancialCommission)

I am having an issue with a company
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ankurdas2003

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I am an existing Vantage client since 2024 (MT5 Account: 23524137 / UID: 3240564). My KYC is fully verified and I have always used the same deposit and withdrawal wallet.

In 2024 I was a net losing trader on Vantage and had no issues withdrawing funds. Problems only began after I made a large profit in February 2026.

Screenshot_20260214_195428_Chrome.webp
Timeline of Events:

1. Total deposits across January–February 2026 were approximately "$13,300 USDT".

2. On Friday, 31 Jan 2026, I opened "2 lots Natural Gas (NG) sell positions" manually.

3. After market close, heavy weekend swap was charged (–$3,502.20). My margin ratio dropped significantly, so I **added over $5,000 additional funds** to maintain margin and protect positions from volatility at Monday open.
At this point my positions were in "unrealized loss" . Nothing abnormal was flagged by Vantage.

4. On Monday, 2 Feb 2026, Natural Gas gapped strongly in my favor.

5. I closed:

First 1 NG lot ~22 minutes after market open (Asian session) once spreads normalized ~$ 10120

& Second NG 1 lot "more than 15 hours later (European session)" ~$10385 profit .

Each 1 lot natural gas position had a swap charge fee of -1751.10. Net profit from NG positions were 10385+10120 − 1751.1×2 = $17002.8



6. I also placed a small '0.02 lot Gold scalp trade', opened and closed the same day, which made ~$75 profit.

All trades were:

manual placed through MT5 mobile app at different time and price.

fully margined

swap paid

no bots

no arbitrage software

no price feed exploitation


7. I withdrew ~$9,300 USD .

8. When I attempted a second withdrawal, Vantage placed my account under “Account Activity Review.”

9. On 12 Feb 2026, Vantage accused me of “arbitrage trading” (without providing any trade IDs, server logs, or pricing discrepancies) and terminated my account.

10. They then applied a manual ledger entry on MT5:

"Cash Adjustment – PNL: –11,128.32"

This wiped my MT5 balance to zero.
No individual trades were reversed — it was a back-office balance adjustment.


(Screenshot attached.)

11. Vantage stated that my account was terminated and advised me to withdraw remaining funds.

12. My V-Wallet currently shows "$9,945" , however withdrawals are blocked with:

“Restricted – contact support”

So Vantage is simultaneously saying:

account review is complete

account is terminated and they already deducted $11128.32 from MT5.

I should withdraw remaining funds of $9945

…but they are "blocking the wallet withdrawal".


---

Current Situation

Total deposited: ~$13,300

Withdrawal already received: ~$9,300

Remaining wallet balance: "$9,945"

MT5 profit removed via “Cash Adjustment – PNL –11,128.32”

Wallet withdrawal restricted despite account termination

I have repeatedly requested:

trade ticket numbers,
Arbitrage accusations proof,
execution timestamps,
pricing anomalies,

server logs

Vantage refuses to provide any evidence and proof. Vantage teams only refers to Clause 1.4(b)(v).

Key Points :

1. I am an old Vantage client with previous losing history.

2. They had no issue with my account while I was losing in 2024.

3. Action was taken only after I made ~$17k profit on 2nd Feb 2026.

When I asked proof for fake accusations, they just denied. Didn't share any proof and evidence to me.

4. I added significant funds during weekend to absorb swap and volatility.

5. Positions were held for hours, not instantly closed.

6. Profits were removed via manual balance adjustment, not trade reversal.

7. Vantage Wallet funds of $9945 exist but withdrawal is blocked.

What I am requesting:


1. Immediate removal of V-Wallet restriction

2. Release of the $9,945 currently shown in my wallet

3. Return of MT5 Clawed profit as all trades were genuine and their arbitrage claim is invalid.

4. Trade-level evidence supporting the arbitrage accusation



I attached all screenshots evidence :

MT5 history showing "Cash Adjustment – PNL –11,128.32"

V-Wallet balance $9,945.

Emails accusing “arbitrage” but when I asked for proof of their "arbitrage claim" against me. They didn't share. They just share a clause from client agreement.

Withdrawal restriction message


Thiis is an unfair profit clawback combined with blocked access to remaining deposited funds.
 

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I am an existing Vantage client since 2024 (MT5 Account: 23524137 / UID: 3240564). My KYC is fully verified and I have always used the same deposit and withdrawal wallet.

In 2024 I was a net losing trader on Vantage and had no issues withdrawing funds. Problems only began after I made a large profit in February 2026.

View attachment 111135
Timeline of Events:

1. Total deposits across January–February 2026 were approximately "$13,300 USDT".

2. On Friday, 31 Jan 2026, I opened "2 lots Natural Gas (NG) sell positions" manually.

3. After market close, heavy weekend swap was charged (–$3,502.20). My margin ratio dropped significantly, so I **added over $5,000 additional funds** to maintain margin and protect positions from volatility at Monday open.
At this point my positions were in "unrealized loss" . Nothing abnormal was flagged by Vantage.

4. On Monday, 2 Feb 2026, Natural Gas gapped strongly in my favor.

5. I closed:

First 1 NG lot ~22 minutes after market open (Asian session) once spreads normalized ~$ 10120

& Second NG 1 lot "more than 15 hours later (European session)" ~$10385 profit .

Each 1 lot natural gas position had a swap charge fee of -1751.10. Net profit from NG positions were 10385+10120 − 1751.1×2 = $17002.8



6. I also placed a small '0.02 lot Gold scalp trade', opened and closed the same day, which made ~$75 profit.

All trades were:

manual placed through MT5 mobile app at different time and price.

fully margined

swap paid

no bots

no arbitrage software

no price feed exploitation

7. I withdrew ~$9,300 USD .

8. When I attempted a second withdrawal, Vantage placed my account under “Account Activity Review.”

9. On 12 Feb 2026, Vantage accused me of “arbitrage trading” (without providing any trade IDs, server logs, or pricing discrepancies) and terminated my account.

10. They then applied a manual ledger entry on MT5:

"Cash Adjustment – PNL: –11,128.32"

This wiped my MT5 balance to zero.
No individual trades were reversed — it was a back-office balance adjustment.


(Screenshot attached.)

11. Vantage stated that my account was terminated and advised me to withdraw remaining funds.

12. My V-Wallet currently shows "$9,945" , however withdrawals are blocked with:

“Restricted – contact support”

So Vantage is simultaneously saying:


account review is complete

account is terminated and they already deducted $11128.32 from MT5.

I should withdraw remaining funds of $9945

…but they are "blocking the wallet withdrawal".


---

Current Situation

Total deposited: ~$13,300

Withdrawal already received: ~$9,300

Remaining wallet balance: "$9,945"

MT5 profit removed via “Cash Adjustment – PNL –11,128.32”

Wallet withdrawal restricted despite account termination

I have repeatedly requested:

trade ticket numbers,
Arbitrage accusations proof,
execution timestamps,

pricing anomalies,
server logs

Vantage refuses to provide any evidence and proof. Vantage teams only refers to Clause 1.4(b)(v).

Key Points :

1. I am an old Vantage client with previous losing history.

2. They had no issue with my account while I was losing in 2024.

3. Action was taken only after I made ~$17k profit on 2nd Feb 2026.

When I asked proof for fake accusations, they just denied. Didn't share any proof and evidence to me.

4. I added significant funds during weekend to absorb swap and volatility.

5. Positions were held for hours, not instantly closed.

6. Profits were removed via manual balance adjustment, not trade reversal.

7. Vantage Wallet funds of $9945 exist but withdrawal is blocked.

What I am requesting:


1. Immediate removal of V-Wallet restriction

2. Release of the $9,945 currently shown in my wallet

3. Return of MT5 Clawed profit as all trades were genuine and their arbitrage claim is invalid.


4. Trade-level evidence supporting the arbitrage accusation



I attached all screenshots evidence :

MT5 history showing "Cash Adjustment – PNL –11,128.32"

V-Wallet balance $9,945.

Emails accusing “arbitrage” but when I asked for proof of their "arbitrage claim" against me. They didn't share. They just share a clause from client agreement.

Withdrawal restriction message


Thiis is an unfair profit clawback combined with blocked access to remaining deposited funds.
Steps to Follow to Draw Attention to Your Issue

Follow these steps to ensure your issue is addressed:

Contact Your Credit Card Provider
If you deposited your money via credit card, contact the customer care team immediately and request them to file a chargeback.

Reach Out to the Broker

Visit their website and start a conversation via their Live Chat feature.
Email all possible contact addresses inviting them to join this discussion thread.
You can find their contact details here: https://www.vantagemarkets.com/en/about/contact-us/

Share Your Experience as a Review
Write and share your story on FPA review page here: https://www.forexpeacearmy.com/forex-reviews/6219/vantage-markets-review

Contact Regulators
Vantage International Group Limited trading under Vantage, is authorised and regulated by the Cayman Islands Monetary Authority (CIMA), Securities Investment Business Law (SIBL) number 1383491.

Vantage FX Pty Ltd (ABN 31 140 903 886, AFS Authorised Representative no. 343547) is a corporate authorised representative of Vantage Global Prime Pty Ltd and may provide financial services on behalf of Vantage Global Prime Pty Ltd.

South Africa
164 Blaauwberg Road, Table View, Cape Town, Western Cape 7441, South Africa.
Regulator: Financial Sector Conduct Authority (FSCA)
License number: 51268

Vanuatu
iCount Building, Kumul Highway, Port Vila, Vanuatu.
Regulator: Vanuatu Financial Services Commission (VFSC)
Reg. No: 700271

Australia
Level 12, 15 Castlereagh Street, Sydney, New South Wales, 2000, Australia.
Regulator: Australian Securities and Investments Commission (ASIC)
AFSL no. 428901

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Seek Additional Guidance
If the issue remains unresolved, refer to the comprehensive guide provided by Pharaoh on holding companies accountable. You can read it Fighting Back Against Scam
 
UPDATE – Partial Funds Released, Profits Still Confiscated

Update to my case:
After regulatory escalation and public reporting, Vantage has now released USD 7,049.89 to me.

However, this was only a partial release of my own deposited capital.

Vantage previously applied two separate manual ledger adjustments on my MT5 account:
• 12 Feb 2026 – Cash Adjustment – PNL: –11,128.32
• 16 Feb 2026 – Cash Adjustment – PNL: –2,895.81

Total profits confiscated via back-office balance edits: approximately USD 14,024.13
These were NOT trade reversals.
They were discretionary internal balance removals.

My MT5 account and client portal access have now been fully terminated.

Vantage continues to refuse providing:
trade ticket numbers
execution timestamps
pricing discrepancies
server logs


any concrete evidence of alleged “arbitrage”
They are only citing Clause 1.4(b)(v) without factual proof.

I confirm:
• Total deposited: ~USD 13,300
• Withdrawn earlier: ~USD 9,300
• Final partial release: USD 7,049.89
• Profit confiscated: ~USD 14,024.13
• Account terminated


Active disputes are now filed with:

The Financial Commission
Vanuatu Financial Services Commission (VFSC)
I am pursuing restitution of the confiscated profits and disclosure of evidence.
Will update thread as regulators respond.
 

Attachments

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    116.4 KB · Views: 18
The same thing just happened to me, arbitrage, on Sunday
, when I requested my withdrawal of $724 USD, my account went into “review” and then was canceled, under the pretext of an internal investigation into suspicious trading, which makes no sense if I only use the MT5 app and no external software or bots or anything like that. I simply made my trades as usual, and the investigation concluded that I had engaged in arbitrage and that my profits could be subtracted for that reason, because they “have the right” to do so for something I did not do.

My account was canceled under section 1.4 (b) v and the violation of the section 3.7, and they told me to wait for a response about the next steps to take. I replied to the email and they told me to wait for the investigation to be completed (which doesn't make sense since they “made a decision and concluded the investigation”) and then they told me that my case was reported to a relevant team, washing their hands of the matter, the same person who investigated the account.


1771957432670.webp


1771957545289.webp

1771957776794.webp
 

Attachments

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    36.4 KB · Views: 15
The same thing just happened to me, arbitrage, on Sunday
, when I requested my withdrawal of $724 USD, my account went into “review” and then was canceled, under the pretext of an internal investigation into suspicious trading, which makes no sense if I only use the MT5 app and no external software or bots or anything like that. I simply made my trades as usual, and the investigation concluded that I had engaged in arbitrage and that my profits could be subtracted for that reason, because they “have the right” to do so for something I did not do.

My account was canceled under section 1.4 (b) v and the violation of the section 3.7, and they told me to wait for a response about the next steps to take. I replied to the email and they told me to wait for the investigation to be completed (which doesn't make sense since they “made a decision and concluded the investigation”) and then they told me that my case was reported to a relevant team, washing their hands of the matter, the same person who investigated the account.


View attachment 111459

View attachment 111460
View attachment 111462
If you are having a serious problem with a company, you should open your own thread in Financial Company Comparisons and Discussions
and give details (make sure to choose "prefix" as a problem).

Why your own thread?

1. If the person who started this thread has their issue resolved, it will be marked as resolved.

2. Your thread can have a link from your review. This makes your issue more visible.

3. Issues can be different. Having your own thread makes getting advice specific to resolving your issue easier.
 
UPDATE – Partial Funds Released, Profits Still Confiscated

Update to my case:
After regulatory escalation and public reporting, Vantage has now released USD 7,049.89 to me.

However, this was only a partial release of my own deposited capital.

Vantage previously applied two separate manual ledger adjustments on my MT5 account:
• 12 Feb 2026 – Cash Adjustment – PNL: –11,128.32
• 16 Feb 2026 – Cash Adjustment – PNL: –2,895.81

Total profits confiscated via back-office balance edits: approximately USD 14,024.13
These were NOT trade reversals.
They were discretionary internal balance removals.

My MT5 account and client portal access have now been fully terminated.

Vantage continues to refuse providing:
trade ticket numbers
execution timestamps
pricing discrepancies
server logs


any concrete evidence of alleged “arbitrage”
They are only citing Clause 1.4(b)(v) without factual proof.

I confirm:
• Total deposited: ~USD 13,300
• Withdrawn earlier: ~USD 9,300
• Final partial release: USD 7,049.89
• Profit confiscated: ~USD 14,024.13
• Account terminated


Active disputes are now filed with:

The Financial Commission
Vanuatu Financial Services Commission (VFSC)
I am pursuing restitution of the confiscated profits and disclosure of evidence.
Will update thread as regulators respond.
Keep us informed.
 
UPDATE – Partial Funds Released, Profits Still Confiscated

Update to my case:
After regulatory escalation and public reporting, Vantage has now released USD 7,049.89 to me.

However, this was only a partial release of my own deposited capital.

Vantage previously applied two separate manual ledger adjustments on my MT5 account:
• 12 Feb 2026 – Cash Adjustment – PNL: –11,128.32
• 16 Feb 2026 – Cash Adjustment – PNL: –2,895.81

Total profits confiscated via back-office balance edits: approximately USD 14,024.13
These were NOT trade reversals.
They were discretionary internal balance removals.

My MT5 account and client portal access have now been fully terminated.

Vantage continues to refuse providing:
trade ticket numbers
execution timestamps
pricing discrepancies
server logs


any concrete evidence of alleged “arbitrage”
They are only citing Clause 1.4(b)(v) without factual proof.

I confirm:
• Total deposited: ~USD 13,300
• Withdrawn earlier: ~USD 9,300
• Final partial release: USD 7,049.89
• Profit confiscated: ~USD 14,024.13
• Account terminated


Active disputes are now filed with:

The Financial Commission
Vanuatu Financial Services Commission (VFSC)
I am pursuing restitution of the confiscated profits and disclosure of evidence.
Will update thread as regulators respond.
This update actually strengthens your case.

A partial fund release after escalation proves one thing clearly:
the funds were never illegal, never frozen for compliance, and could be released at will.

What remains unacceptable is that:
  • profits were removed via manual balance adjustments, not trade reversals
  • no trade IDs, no timestamps, no execution or LP data have been disclosed
  • the broker relies only on a generic clause citation, without evidence
That is not enforcement. That is discretionary profit confiscation.

Either the broker produces trade-level proof of wrongdoing, or the confiscated profits must be returned.
There is no third option under any fair best-execution or consumer-protection standard.

This is no longer a “trading strategy dispute” — it is a consumer rights and transparency issue.

Best regards,
Chu Van Hoan
Forex Consumer Rights Warrior
 
I experienced a crushing sense of betrayal when my employer refused to compensate me for my diligent efforts. Then, a lifeline appeared: @Rezolvefirm, showcased on my profile picture, which guided me in withdrawing the entire sum. I remain eternally grateful to them.

I am a scammer, liar, and thief from Nigeria. I want to steal money from you. Please be stupid and believe my lies.
 
We can confirm this complaint was received, investigated, and resolved in the client's favour. After we put the matter to Vantage and reviewed the account records, Vantage agreed to return the full amount deducted via the two "Cash Adjustment - PNL" entries (USD 14,024.13 in total) and to lift all restrictions on the account, with access reinstated. The Committee's decision recorded this resolution in your favour.

If the refund and reinstatement have not yet fully reached you, please reply to your decision email or write to complaints@financialcommission.org quoting complaint #16274, and we will follow up with the member on delivery.
 
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