Exness is not a scam .broker ... had no problems with them . ..but sometimes orders will trigger wrongly. which may cause extra loss ..and sometimes mostly on friday s and US holidays ....the leverage automatically set to 1:100
Here is my story
I placed some pending order
1)the sell position on gold ID:46129731 SL was at 1233 but ..its
triggered at 1237.375
2) the sell position on gold ID 46090024 SL was at 1244 ..if you check
1min chart high made was 1242.815 ..but its already triggered
1244 how come ( if doesn't I would have changed the SL before hitting
1244) these both orders SL were wrongly triggered.
and they replied
Dear Client!
At 13:30 on 10th of January the market was moving very fast after the news issue.
At that time order #46129731 hit stop loss level, and actual market price jumped right to 1237.375, there was a gap.
According to the regulations of gap execution(
https://www.exness.com/forex/specifications ), the order will be executed at the first market
quote in case the price set in the pending order hits the gap and the difference between the first market quote (after the gap) and the order
price will equal or exceed a definite pips quantity (gap-level) for the definite instrument.
In this case difference was about 430 points, which exceeds gap level for the XAUUSD, therefore order was executed at first available price,
with slippage.
Thus, no execution or quotation errors of any kind during this order processing were found.
May i remind you that slippages are not set up against trader, it is necessary measure when dealing with pending orders.
They may cause extra loss in case of SL, pending stop orders and extra profit in case of TP, pending limit orders
one thing I don't understand if the market jumped to 1237 then how come the pending order executed at 1230 exactly ..then why not SL hit at 1233 ..
