this is their answer im almost happy but they need to post here too in order for more experienced people to read and tell their opinion
Dear Constantinos,
Your case has been brought to my attention and I after reviewing it thoroughly would like to confirm that investigation results provided were absolutely correct. That is is a logic of the platform and trading that Sl / TP levels have to be placed according to the order type (above or below Bid/Ask prices) , otherwise modification will be rejected.
You can find the reason of cancelling your SL modification in the server logs we have attached .
We appreciate your frustration over the loss on your position. Be assured we always cover losses for clients if they have arisen from any kind of issues from our side , however we ask for your understanding that there is no issue in this case and it has no relation to the Stop out case of the client on the FPA thread .
Please do not hesitate to contact us should you require any further clarifications.
Kind Regards,
Alina Miniakhmetova | Head Of Customer Support | IC Markets