anitakarne885
Recruit
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- 4
I am Anita Karne having OctaFX trading account no.- 19593147. I am contacting OctaFX requesting a refund for $12908.
I've been trading with this broker octafx since last 6-7 months. Things were normal before but on 13 April I received this mail( see screenshot 1). So I tried log in my account and it was blocked. So I contacted my IB he told me to provide my selfie while holding id card and a paper with date written on it. I provided them all required documents. Then my account was unblocked having $0. All the equity was collected by OctaFX. Also I received these mails in which they gave the reference of customer agreement para 3.10 that company has the right to discontinue it's service to client. "If the Client does not send advanced selfies and/or regular selfies with the requested documents within the mentioned fourteen-day time, the Client's account shall be blocked without the ability to be reactivated, and the Client’s personal funds excluding profits shall be refunded." In next mail, he said "As per check, the withdrawal amount exceeded the deposited amount. Thus, we cannot process any refund"( see screenshot 2).
I agree with para 3.10 company has the right to ditch clients. But it doesn't say company will also embazzl clients profit funds( see screenshot 3 ). I asked him give me a reference from agreement about not giving me refund. I replied to the mail like 4 times asked him to refund but instead they gave me same copy paste answer referring to 3.10 para but in those recent mails that above quoted sentence about refund wasn't mentioned.
I tried so many ways to contact OctaFX for refund but they denied without any proper explanation. So I request FPA senior members respond to my thread also please invite octafx rep which I don't know how to do. I hope I will get justice. Waiting
I've been trading with this broker octafx since last 6-7 months. Things were normal before but on 13 April I received this mail( see screenshot 1). So I tried log in my account and it was blocked. So I contacted my IB he told me to provide my selfie while holding id card and a paper with date written on it. I provided them all required documents. Then my account was unblocked having $0. All the equity was collected by OctaFX. Also I received these mails in which they gave the reference of customer agreement para 3.10 that company has the right to discontinue it's service to client. "If the Client does not send advanced selfies and/or regular selfies with the requested documents within the mentioned fourteen-day time, the Client's account shall be blocked without the ability to be reactivated, and the Client’s personal funds excluding profits shall be refunded." In next mail, he said "As per check, the withdrawal amount exceeded the deposited amount. Thus, we cannot process any refund"( see screenshot 2).
I agree with para 3.10 company has the right to ditch clients. But it doesn't say company will also embazzl clients profit funds( see screenshot 3 ). I asked him give me a reference from agreement about not giving me refund. I replied to the mail like 4 times asked him to refund but instead they gave me same copy paste answer referring to 3.10 para but in those recent mails that above quoted sentence about refund wasn't mentioned.
I tried so many ways to contact OctaFX for refund but they denied without any proper explanation. So I request FPA senior members respond to my thread also please invite octafx rep which I don't know how to do. I hope I will get justice. Waiting