I was told by Bill to come in here and explain how my wording about the availability of a refund wasn't deceptive and about what happened to the refund I was discussing with Nino.
Wording of refund availability:
1. Nino asked for a discount and I gave it to him
Hi Nino,
I have been considering your offer and I am happy to tell you that I will take you up on it.
Here is your exclusive payment link with 20% discount: paypal.com/cgi-bin/websc...=JF6YJTL9BHTEY
Best Regards,
Rich.
2. Nino asked if the refund was still available. He did not ask if the refund was still available for discount purchases. I replied that "Yes the 60 day guarantee is still available", as it was. I did not state that "Yes the 60 day guarantee is still available even if you use the discount link". I was not even thinking refund at this point as you can see from my comment "But with this performance you will not need it". To say I was being deceptive is incorrect and not based on any facts, it is pure speculation. The facts are that had Nino gone to the terms page and read that he was entering an agreement where refunds are not covered with discount link he would not have purchased. Or, he may have emailed me and asked "Will I be able to get a refund if I use the discount link", to which my answer would have been "no".
Hi Nino,
No problem! Yes the 60 day guarantee is still available. But with this performance you will not need it ;-)
Your link: paypal.com/cgi-bin/websc...=JF6YJTL9BHTEY
Best Regards,
Rich.
3. Refund I was discussing with Nino. So Nino came to me after a while and asked for the refund. I initially offered help and support - I assume that anyone who pays $400 for an EA really wants to get the good results, so I did my very best to help him. I recoded aspects of the EA that forward testing had showed needed touching up. I then sent Nino the new version and encouraged him to test it. Nino again came back asking for a refund (despite the EA making 33%+ for me during that time) and sent me his order. I checked his order and saw that it was for $400. I then asked Nino if he had read the terms - which he clearly had not. I broke the news to him that discount links are not covered in the guarantee. At the same time he saw what was happening here at the FPA with Galina and began threatening me to "refund or I will go the FPA!". I told him that Galina paid full price and was entitled to a refund.
Like it or not, I was not being deceptive and I did not once put in writing that a refund was available for the discount link. Nino did not even ask me if it was, he just asked me if the guarantee was available. Some people find that hard to accept, but it is the truth and those are the facts. My terms are there for a reason and I never intended or implied that I would go against them. If Nino (and everyone else here for that matter) feels otherwise then that is their choice.
If you are going to throw me in the scam folder and put a scam by my name just do it. I do not need the death threats and unfair abuse that come with a public vote. If you all at the FPA believe that I am wrong and it does not matter what my terms say, if you are accusing me of intentionally being deceptive/lying, then there is no need for a public vote. It's your site, your rules, your decision. Just move me right into the scam folder and put a big SCAM by my name. My opinion is not important. No matter how right I am, this site will still burn me at the stake. So just get it over and done with. I know you guys want all the attention and all the traffic that comes with a public vote, but if you all here (in this thread) decide that I am a big time scammer and dont care about my opinion or my terms, then just put the nail in the coffin and get me in the scam folder right away.
Real scammers? People who run off with millions of $ never to be heard from or seen again. I am in here, putting my point across, referring to the terms of my site, explaining what happened, explaining how and why I am in my rights and yet I am considered one of those guys. Regarding the example of the watch in a shop and a sign behind the counter, you could not put a case against the shop owner because it was in his terms. But if you must do all you can to tarnish my name even more than you have already done, then dont go to a public vote, just put me right in the scam folder, because no matter how strong my defense is or what evidence I have to back me up, the customer is always right! Why do you guys even bother with a public vote when you know all those angry traders are going for the throats of vendors?!
Whatever I say on here is used as ammo to fire back at me. Perhaps I will stop coming here. I have spoken to the owner and told him about my terms and that I was not trying to deceive the buyer. If that is not enough, then dont even bother with a public vote. I must be a scammer and deserve to be put in the scam folder. The credibility of this site has to be questioned.
The irony of it all! The EA is up over 33% in the last 3 weeks! So, should I start calling the buyer a scammer who is trying to rip me off, because he wants a refund even though the EA is performing as advertised.
Does anyone know who "Felix" is? There are a ton of scam complaints against the FPA. And you guys are trying to pull me up on a $400 refund that's not even covered in my terms or agreed on in writing.
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