FIGFX won't give me my deposit back

To be honest Pharaoh I just used scalping software and yet I told him on the live chat as he warned me but the funny thing is he knew i would carry on using it but he decided to take my money abit more so he can eat it that's why he blocked, am getting tired of this, but i never seen someone this heartless, I just want my deposit back :( :( :( :(

Any chance of either side disclosing what software was used and how it matches up to the TOS?

Faisal, did you really flood all of Fig's methods of communication? If one of my brokers shut me down, I would send multiple messages, but not as many as described.

Javier, what's the status of Faisal's deposit being returned?
 
Faisal, did you really flood all of Fig's methods of communication? If one of my brokers shut me down, I would send multiple messages, but not as many as described.

You were warned not to keep using the software and kept using it?
 
Pharaoh It's been nearly 2 weeks trying to contact him by sending him tickets which i have submitted only 3 and then i relised he wanted to avoid me by suspending my accounts of the tickets so i started sending him emails and at the time when he warned me on the live chat i decided to stop and logged onto the website requesting $300 after a week nothing has happened no money has been put back into my account so i decided to top it up abit more which i shouldn't but if he didnt kept me waiting that long for my deposit of $300 for a week i would of got out of the broker that's why i continued which i shouldn't of continued and why i flooded hes emails he rejected my tickets, since then i have been asking for my $470 you might be thinking why $470 when its $300 actually i made profit of total $870 which he decided to eat it up all, please help me get my deposit back this is not serious company to be taken serious.


Faisal, did you really flood all of Fig's methods of communication? If one of my brokers shut me down, I would send multiple messages, but not as many as described.

You were warned not to keep using the software and kept using it?
 
Pharaoh, Please, give me a break here.

1st, The man just confessed being warned, then continuing to use the same arbitrage software. Shall I beg him to stop abusing the system?

2nd, There is the "intention" behind it all. The man came-in to cheat, and he had no fear confessing that a friend told him in worst cases his initial deposit will be refunded, so it's a win-win game for such cheaters.

So the answer is no, there will be no refunds of any invested capital. Maybe it would make more sense paying his "friend-adviser" a visit and asking him for a refund, as the usual trick did not pass this time.

" I come in, I cheat as I wish, if i win that's great - if they catch me cheating, i lose nothing as i get a refund"..

warning cheaters: this is no longer the way it goes. If you're caught cheating, expect nothing but the worst.

I keep wondering for the third year over these forums, why is it only traders from the same country or two always making the same sort of problems? Are they raised to be cheaters? Did anybody really told them they are super-smart? Show me the one who did that, and I'll be happy to explain the opposite.

Here's a statistical snapshot:
Approximately 27% of our traders are EU-based. And within 3 years of operation, we have had 6 different cases, of which 5 were solved in a day or two, and one 'ongoing case' which is to be solved in a matter of days.

While 3.76 of each 10 accounts opened from Iran/Indonesia/Malaysia end-up making a complain or banned for some reason.

I was reading a complaint 2 days ago against Liteforex, which appeared to be so genuine about deleting positions and etc.. For the first 5 minutes, Liteforex was a criminal in my eyes. But as their representative 'Shuvalov' replied a few posts later, I just understood him 101%.

Surprisingly, his words were golden. And Guess what, he mentioned just the same countries with all gimmicks and cheating-games played all over.

Want more?
Open FXOpen's page and check the complaints.. 99% are from the same countries.. and Jaffar being the one who answers each complaint just shows how tired they are from following each one there, that he came to answer himself. Sorry for your time Mr. Jaffar, that variety of traders will never learn.

To put a conclusion to this second point we're discussing:
Let's assume everything this trader says is correct, and lets assume in addition that we did scam him and we did steal his money. Let's assume also that everything points against us, in his favor. Doesn't that give him a great reason to consult a lawyer? He has a winning case for god's sake? Why come and cry here?

And of course 3rd:
After the low-level of respect this 'man' has shown, I do not really think it is worth counting on any help or understanding from our side.

At the end, and to make sure I will make him boil from the inside, I have ordered a refund of $0.47 to the man as a refund. This was, I am just making sure that FigFX itself complies with its own terms of service (Paragraph 4.6) stating that states:

4.6. If a trading account is disabled from trading for any reason; All open/floating positions on Customer's account will be closed automatically by FIG Solutions at 17:00 CET or at market Close Friday (whichever comes first). FIG Solutions Limited reserves the right (but not the obligation), in its sole discretion, to issue a partial/full refund of any remaining balance on the banned account.[/U]


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Now AthenaFX:

With the tone you used, you just proved to be coming from "the same sack" as Faisal. And to show respect to the forums and the readers of it, I will pass on making any comments as you apparently doe not deserve neither my time, nor attention.

One thing for sure, our liquidity provider is not that sort of providers you are used to, as that you have registered in Switzerland in a Supermarket.

Leave the forex business my friend, it is a man's world out here.
 
I will find you javier just give me couple of days i know friends that live in america so you couple of days

good bye
 
and why did it take you 1 week to deposit my $300 ? you know i stopped and wanted to leave this broker ? i just dont have the feeling of letting this money ago i dont know why i mean everyone lost money before but then say ahh oh well it had to be done but this right its not letting me go because something is not right here my friend your not real customer services but who warns someone instead of blocking them? since your customers are cheaters as you said u was just waiting for them to get more then you pay on your mortgage for your house
 
With the tone you used, you just proved to be coming from "the same sack" as Faisal. And to show respect to the forums and the readers of it, I will pass on making any comments as you apparently doe not deserve neither my time, nor attention.

One thing for sure, our liquidity provider is not that sort of providers you are used to, as that you have registered in Switzerland in a Supermarket.

Leave the forex business my friend, it is a man's world out here.

Ooooh

This Javier Keeth is always funny.

He runs a bucket shop and he dares comparing the Swiss banking system to a supermaket.

He wrote "liquidity provider" instead of liquidity providers.

Can you tell us the name of your "single" liquidity provider ?

By the way, you should avoid mentionning a prime bank because I can verify.
 
Kept using a system that your broker warned you was against the TOS? Even if you disagreed, the logical thing to do would be to stop using it while discussing it.

If a broker doesn't answer, sending a message by each means of communication available once per day or even 2 to 3 times per day is acceptable. Deliberately flooding a broker's support staff with messages will likely have a negative impact on other clients - that's unethical in my book.

I will find you javier just give me couple of days i know friends that live in america so you couple of days

good bye

Is it just me, or does this sound like a threat? I think Faisal has just seriously crossed the line on the limits of acceptable behavior in the forums.
 
Pharaoh i thought you was going to help me but looks like your in hes side its ok i did not win this he can keep my money but just be honest to your self you know whos wrong, its all over the world if anyone cheats they will not warn you they will just block your account why would you want a cheater still on your server think about it ? its a set-up when the money goes up they will keep it to them self not just with money anything to do with they server thats such an example and my earliya post it was stupid of me writing that but i will not apologize to him just to let you know Javier what goes around comes back around..

good day to both of you

peace
 
You are right Pharaoh.

However, in my opinion, the most unethical behavior is to confiscate the initial deposit.

During a period of time, we saw bad brokers putting accounts under investigation then cancelling profitable trades and finally agree to refund the initial deposit.

Now, those bad brokers do much more. They stop responding to the customers and they keep all the money including the initial deposit.

They hide behind their contracts but most of the time those contracts would not survive to the court in EU or US.
 
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