chall3ng3r
Recruit
- Messages
- 11
Original FPA Traders Court Submission:
I am submitting the case against: www.binaryonline.com
My Case is: I have started with Binaryonline in December 2017, later they proposed that I do the Algo testing, and deposited more money a total of 5000 USD, made profits, when I wanted to withdraw, I was told that my account has gone in a dormant state, and I need to do 5 trades to activate my account again, I did the trades, and made more profit, my account total is USD 12'559.61. I tried withdrawing my funds again, but they are either cancel the requests without a reason being given, or leaving them pending, went in circle with the support team, investigation team, finance team, and lots of emails going back and forth without any positive outcome. after posting on your website, I got a phone call from Victor, who was using a passive aggressive tone with me, and telling me that I have violated their company rules, and I was the one who complicated matters, when my view was that if you have basically transfered my money, the case would have not being escalated, he asked for more time on Thursday 28th, Jun, 2018, and I waited till now, and heard nothing positive from them!
New thread in the Scam Alerts Folder:
Review is submitted by chall3ng3r on 06/24/18
The company was first contacted about the issue on 06/12/18 the last contact was on 06/27/18
Details: BinaryOnline
Subject: BinaryOnline - 309121
BinaryOnline Jim Holt JUN 29, 2018 | 12:43PM UTC
Dear Yasser,
We welcome you to BinaryOnline. Being part of the Customer Success Team, we work with the belief to ensure that our customers are able to benefit from the facilities provided by our platform.
As such, we are trying to contact you to have a conversation on your account, however, you are unreachable.
It will be much appreciated if you could confirm a convenient time and valid contact number when you can be reached for effective communication.
We rely on your understanding and look forward to a response at the earliest from your side.
For any further query, you may revert through customersuccessteam@binaryonline.com.
Regards,
Jim Holt
Customer Support
----------------------------------------------------------------------------------------------------------------------------------------------------
BinaryOnline
Subject: BinaryOnline : Investigation
BinaryOnline Victor McGregor JUN 28, 2018 | 02:24PM UTC
Dear Yasser Al-Alawi,
Kindly note that this case has been escalated to the investigation department and we are here to assist you further in this issue.
We just tried to call you as Higher Management wanted to speak to you but we were unable to reach you on 97339402400.
We would appreciate if you could grant us until tomorrow to find a resolution to this case.
Thank you for your understanding.
You may revert back to us in case you have any queries.
Regards,
Victor McGregor
---------------------------------------------------------------------------------------------------------------------------------------------------
BinaryOnline
Subject: Finance information - 309121
BinaryOnline Blake Larson JUN 25, 2018 | 04:08PM UTC
Dear Yasser Al-Alawi,
Please note that we have already escalated the information to your Customer Success Manager.
Your Customer Success Manager is in a better position to assist and guide you on your account.
However, your Customer Success Manager made multiple attempts at contacting you but was in vain.
We would request you to provide us with a valid phone number and a convenient time when you can be reached.
Thank you for your kind understanding.
Regards,
Blake Larson
Finance Department
-----------------------------------------------------------------------------------------------------------------------------------------------------
Chat transcript
Name: Yasser
E-mail: yasser.alalawi@gmail.com
Phone Number 0097339402400
Have you already registered with BinaryOnline ? Yes
If already registered, please enter your User ID: yasser.alalawi@gmail.com
Hector Jones Wed, 06/20/18 08:54:21 pm Asia/Bahrain
Hello. How may I help you?
Yasser 08:54:38 pm
Hello, my account no. is 309121
Hector Jones 08:55:02 pm
Hi Yasser. Trust you are doing good.
How may i as such be of assistance to you today?
Yasser 08:55:26 pm
I have submitted a withdrawal request on the 13th, and it was not actioned and erased
Hector Jones 08:55:46 pm
We will locate your account and get back to you in a moment.
Yasser 08:56:01 pm
no Hector, I have not progressed since I last spoke to you, and not a single wirhdrawal has been done!
Hector Jones 08:57:59 pm
Oh okay, well Yasser, be informed that there needs to be a mandatory telephonic exchange with your Success Manager to authenticate any request and your Success Manager has tried to contact and assist you on your account.
Yasser 08:58:54 pm
So he has been saying including everybody else, if my phone is off, then there is voice mail!
and not a single message is there 08:59:04 pm
I made it very clear to my success manager who doesn't bother with my emails anymore that i am a very busy person and travel a lot
Hector Jones 09:00:05 pm
However being a customer oriented company, we do work as per our customers interests.
Yasser 09:00:19 pm
if thats his excuse, he is welcome to contact me now
Hector Jones 09:00:54 pm
Therefore, we can schedule an appointment for you tomorrow itself and we will make sure for you to have the latter assist you.
Yasser 09:01:09 pm
Its either now or never Hector
? 09:02:16 pm
Hector Jones 09:02:24 pm
Kindly be informed that all the Success Managers have already left the office unfortunately.
We have checked and he is not available at this point of time.
Yasser 09:02:41 pm
That is very unfortunate
Hector Jones 09:02:50 pm
Please do provide a time for tomorrow Sir.
Yasser 09:02:58 pm
I have lost my patience
and the only way I see is the court of law 09:03:11 pm
and we all know that this would be point of no return
last time Peter contatcted me, I emailed him of my availability and he did not call\ 09:04:12 pm
Hector Jones 09:04:23 pm
It would be best for you to resolve any issues which you have with BinaryOnline with us only.
Yasser 09:04:30 pm
mu success manager did the same and did not call
Hector Jones 09:04:37 pm
We are only requesting for a days time from your side Yasser.
Yasser 09:04:55 pm
what is the point if they will not call!
Hector Jones 09:05:03 pm
I have notified and informed the top management and they are taking close attention to your case.
They will be calling if you provide a convenient time for tomorrow.
Yasser 09:06:29 pm
Ok Hector, for the benefit of the doubt and for that last time only, they can call me tomorrow the 21st at 1030 AM sharp
if the call comes through and my case is not solved
Hector Jones 09:07:07 pm
Alright, Sir. We value your understanding and will notify the concerned officer.
Yasser 09:07:22 pm
I appreciate your support Hector
But you can advise them that unless this case is resolved tomorrow, i will go ahead with filing a case in the court of law 09:08:03 pm
my appointment with the lawyers is at 1130
so that gives whoever wants to call me 01:15 mins to resolve this matter
Hector Jones 09:08:55 pm
We are notifying them rightaway and you will be assisted on your concerns only.
Yasser 09:09:04 pm
I have been chasing this issue for a whole month
Hector Jones 09:09:07 pm
We understand the apprehensions that you had to face.
Yasser 09:10:19 pm
Thank you Hector, and enjoy your evening
Duration: 16m 17s
Chat started on: https://www.binaryonline.com/
Company representatives' emails: <finance@binaryonline.com>
<Viktor.Bogrov@binaryonline.com>
<customersuccessteam@binaryonline.com>
<investigation@binaryonline.com>
I am submitting the case against: www.binaryonline.com
My Case is: I have started with Binaryonline in December 2017, later they proposed that I do the Algo testing, and deposited more money a total of 5000 USD, made profits, when I wanted to withdraw, I was told that my account has gone in a dormant state, and I need to do 5 trades to activate my account again, I did the trades, and made more profit, my account total is USD 12'559.61. I tried withdrawing my funds again, but they are either cancel the requests without a reason being given, or leaving them pending, went in circle with the support team, investigation team, finance team, and lots of emails going back and forth without any positive outcome. after posting on your website, I got a phone call from Victor, who was using a passive aggressive tone with me, and telling me that I have violated their company rules, and I was the one who complicated matters, when my view was that if you have basically transfered my money, the case would have not being escalated, he asked for more time on Thursday 28th, Jun, 2018, and I waited till now, and heard nothing positive from them!
New thread in the Scam Alerts Folder:
Review is submitted by chall3ng3r on 06/24/18
The company was first contacted about the issue on 06/12/18 the last contact was on 06/27/18
Details: BinaryOnline
Subject: BinaryOnline - 309121
BinaryOnline Jim Holt JUN 29, 2018 | 12:43PM UTC
Dear Yasser,
We welcome you to BinaryOnline. Being part of the Customer Success Team, we work with the belief to ensure that our customers are able to benefit from the facilities provided by our platform.
As such, we are trying to contact you to have a conversation on your account, however, you are unreachable.
It will be much appreciated if you could confirm a convenient time and valid contact number when you can be reached for effective communication.
We rely on your understanding and look forward to a response at the earliest from your side.
For any further query, you may revert through customersuccessteam@binaryonline.com.
Regards,
Jim Holt
Customer Support
----------------------------------------------------------------------------------------------------------------------------------------------------
BinaryOnline
Subject: BinaryOnline : Investigation
BinaryOnline Victor McGregor JUN 28, 2018 | 02:24PM UTC
Dear Yasser Al-Alawi,
Kindly note that this case has been escalated to the investigation department and we are here to assist you further in this issue.
We just tried to call you as Higher Management wanted to speak to you but we were unable to reach you on 97339402400.
We would appreciate if you could grant us until tomorrow to find a resolution to this case.
Thank you for your understanding.
You may revert back to us in case you have any queries.
Regards,
Victor McGregor
---------------------------------------------------------------------------------------------------------------------------------------------------
BinaryOnline
Subject: Finance information - 309121
BinaryOnline Blake Larson JUN 25, 2018 | 04:08PM UTC
Dear Yasser Al-Alawi,
Please note that we have already escalated the information to your Customer Success Manager.
Your Customer Success Manager is in a better position to assist and guide you on your account.
However, your Customer Success Manager made multiple attempts at contacting you but was in vain.
We would request you to provide us with a valid phone number and a convenient time when you can be reached.
Thank you for your kind understanding.
Regards,
Blake Larson
Finance Department
-----------------------------------------------------------------------------------------------------------------------------------------------------
Chat transcript
Name: Yasser
E-mail: yasser.alalawi@gmail.com
Phone Number 0097339402400
Have you already registered with BinaryOnline ? Yes
If already registered, please enter your User ID: yasser.alalawi@gmail.com
Hector Jones Wed, 06/20/18 08:54:21 pm Asia/Bahrain
Hello. How may I help you?
Yasser 08:54:38 pm
Hello, my account no. is 309121
Hector Jones 08:55:02 pm
Hi Yasser. Trust you are doing good.
How may i as such be of assistance to you today?
Yasser 08:55:26 pm
I have submitted a withdrawal request on the 13th, and it was not actioned and erased
Hector Jones 08:55:46 pm
We will locate your account and get back to you in a moment.
Yasser 08:56:01 pm
no Hector, I have not progressed since I last spoke to you, and not a single wirhdrawal has been done!
Hector Jones 08:57:59 pm
Oh okay, well Yasser, be informed that there needs to be a mandatory telephonic exchange with your Success Manager to authenticate any request and your Success Manager has tried to contact and assist you on your account.
Yasser 08:58:54 pm
So he has been saying including everybody else, if my phone is off, then there is voice mail!
and not a single message is there 08:59:04 pm
I made it very clear to my success manager who doesn't bother with my emails anymore that i am a very busy person and travel a lot
Hector Jones 09:00:05 pm
However being a customer oriented company, we do work as per our customers interests.
Yasser 09:00:19 pm
if thats his excuse, he is welcome to contact me now
Hector Jones 09:00:54 pm
Therefore, we can schedule an appointment for you tomorrow itself and we will make sure for you to have the latter assist you.
Yasser 09:01:09 pm
Its either now or never Hector
? 09:02:16 pm
Hector Jones 09:02:24 pm
Kindly be informed that all the Success Managers have already left the office unfortunately.
We have checked and he is not available at this point of time.
Yasser 09:02:41 pm
That is very unfortunate
Hector Jones 09:02:50 pm
Please do provide a time for tomorrow Sir.
Yasser 09:02:58 pm
I have lost my patience
and the only way I see is the court of law 09:03:11 pm
and we all know that this would be point of no return
last time Peter contatcted me, I emailed him of my availability and he did not call\ 09:04:12 pm
Hector Jones 09:04:23 pm
It would be best for you to resolve any issues which you have with BinaryOnline with us only.
Yasser 09:04:30 pm
mu success manager did the same and did not call
Hector Jones 09:04:37 pm
We are only requesting for a days time from your side Yasser.
Yasser 09:04:55 pm
what is the point if they will not call!
Hector Jones 09:05:03 pm
I have notified and informed the top management and they are taking close attention to your case.
They will be calling if you provide a convenient time for tomorrow.
Yasser 09:06:29 pm
Ok Hector, for the benefit of the doubt and for that last time only, they can call me tomorrow the 21st at 1030 AM sharp
if the call comes through and my case is not solved
Hector Jones 09:07:07 pm
Alright, Sir. We value your understanding and will notify the concerned officer.
Yasser 09:07:22 pm
I appreciate your support Hector
But you can advise them that unless this case is resolved tomorrow, i will go ahead with filing a case in the court of law 09:08:03 pm
my appointment with the lawyers is at 1130
so that gives whoever wants to call me 01:15 mins to resolve this matter
Hector Jones 09:08:55 pm
We are notifying them rightaway and you will be assisted on your concerns only.
Yasser 09:09:04 pm
I have been chasing this issue for a whole month
Hector Jones 09:09:07 pm
We understand the apprehensions that you had to face.
Yasser 09:10:19 pm
Thank you Hector, and enjoy your evening
Duration: 16m 17s
Chat started on: https://www.binaryonline.com/
Company representatives' emails: <finance@binaryonline.com>
<Viktor.Bogrov@binaryonline.com>
<customersuccessteam@binaryonline.com>
<investigation@binaryonline.com>