Abandoned - POOR INVESTIGATION SPEED AND CUSTOMER SERVICE FROM OCTAFX

[FxMaster]

Waited for more than 10 working days, now already 12 working days lol, OctaFX, scammer broker platform lmao.

@OctaFX Rep, can we have an update, please?

 

[melvinlee05]

Dear Melvinlee05!

I sincerely apologize for the frustration and inconvenience you have recently experienced. We understand the importance of addressing your concerns promptly and effectively. I would like to assure you that your inquiry has been received by our dedicated Trade Compliance Department, and they are committed to conducting a thorough investigation into the matter at hand.

Rest assured that your case will be carefully reviewed by our team, and once the investigation is complete, we will promptly reach out to you with our findings and any necessary resolutions. We value your time and understand the urgency of resolving claims in a timely manner.

According to our Customer Agreement, specifically Section 16.6, the resolution period for claims is set at 10 (ten) working days from the date of submission. However, please note that in some complex cases, the resolution period may be extended to ensure a fair and comprehensive assessment.

We appreciate your patience and understanding during this process. We strive to provide exceptional customer service, and your satisfaction is of utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us again. Our dedicated team is here to assist you every step of the way.

Thank you for choosing our services, and we look forward to resolving this matter to your complete satisfaction.

I filed and submitted the complaint on 28/11/2023, now is 10/12/2923, it has been 15 working days and 21 days including weekends.

Yea, your TCD and your broker customer service are definitely award-winning ya!

 

[melvinlee05]

Dear Melvinlee05!

I sincerely apologize for the frustration and inconvenience you have recently experienced. We understand the importance of addressing your concerns promptly and effectively. I would like to assure you that your inquiry has been received by our dedicated Trade Compliance Department, and they are committed to conducting a thorough investigation into the matter at hand.

Rest assured that your case will be carefully reviewed by our team, and once the investigation is complete, we will promptly reach out to you with our findings and any necessary resolutions. We value your time and understand the urgency of resolving claims in a timely manner.

According to our Customer Agreement, specifically Section 16.6, the resolution period for claims is set at 10 (ten) working days from the date of submission. However, please note that in some complex cases, the resolution period may be extended to ensure a fair and comprehensive assessment.

We appreciate your patience and understanding during this process. We strive to provide exceptional customer service, and your satisfaction is of utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us again. Our dedicated team is here to assist you every step of the way.

Thank you for choosing our services, and we look forward to resolving this matter to your complete satisfaction.

I submitted the complaint on 18/11/2023 and now is 10/12/2023, it has been 15 working days and 21 days including weekends. Your TCD said 10 working days, but now is 15 working days.

Your broker and TCD are definitely award-winning as advertised. Great job yo !

 

[melvinlee05]

@OctaFX Rep, can we have an update, please?

Brooo, haha OctaFX TCD has not reply to any update upon the outcome for my request of compensation, has been 15 working days...

 

[FxMaster]

Brooo, haha OctaFX TCD has not reply to any update upon the outcome for my request of compensation, has been 15 working days...

A few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care ASAP and ask them to file a chargeback.
Go to their website and invite them here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address at https://www.octafx.com/contact-us/

Also, share your story as a review here https://www.forexpeacearmy.com/forex-reviews/8757/octafx-review

Now, you can also share your story as a review on their social media to get their attention on your issue.

Octa

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Have any questions? Write to @Octa_Rep YouTube: https://www.youtube.com/@Octa_broker Facebook: https://www.facebook.com/octaworldwide Instagram: https://instagram.com/octa_global_official?igshid=YTQwZjQ0NmI0OA==

t.me

Octa | LinkedIn

Octa | 14,716 followers on LinkedIn. Official global account of Octa, an award-winning and internationally recognised investing services provider. | Octa is an online currency trading brokerage. Octa uses up-to-date technology and knowledge to improve the forex trading experience. We aim to set...

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[OctaFX Rep]

Waited for more than 10 working days, now already 12 working days lol, OctaFX, scammer broker platform lmao.

Dear Melvinlee05,

We sincerely apologize for the delay in addressing this matter. As per check with the TCD team, they have provided you an update on this issue via email, and it is considered resolved. We genuinely appreciate your patience and apologize for any inconvenience this delay may have caused.

We kindly ask for your consideration in updating your review at your convenience. Your review updates are incredibly valuable to us as they help us address specific issues and gather feedback to enhance our services for our clients continuously. Your feedback is pivotal in our ongoing commitment to improving our offerings and ensuring better service for you.

Should you have any further questions or concerns, please feel free to reach out to us again. Our dedicated team is available to assist you every step of the way.

Kind regards,
Octa Rep.

 

[FxMaster]

Dear Melvinlee05,

We sincerely apologize for the delay in addressing this matter. As per check with the TCD team, they have provided you an update on this issue via email, and it is considered resolved. We genuinely appreciate your patience and apologize for any inconvenience this delay may have caused.

We kindly ask for your consideration in updating your review at your convenience. Your review updates are incredibly valuable to us as they help us address specific issues and gather feedback to enhance our services for our clients continuously. Your feedback is pivotal in our ongoing commitment to improving our offerings and ensuring better service for you.

Should you have any further questions or concerns, please feel free to reach out to us again. Our dedicated team is available to assist you every step of the way.

Kind regards,
Octa Rep.

@melvinlee05, your response, please?

 

[DXBTRADER]

@melvinlee05, your response, please?

Brooo, haha OctaFX TCD has not reply to any update upon the outcome for my request of compensation, has been 15 working days...

As a responsible member, an update has to be posted once the issue is resolved