Abandoned - Vantage removed my manual trading profits via “cash adjustment” (USD 1,930.58) – gap trading allegation

[wasiq arshad]

Hello FPA,

I would like to report an issue with broker Vantage regarding profit cancellation on my self-funded MT4 account.

Broker: Vantage
Platform: MT4
Account currency: USD
Instruments traded: XAUUSD, USDJPY, USDCHF
Trade period: 22–23 December 2025
Profit removed: USD 1,930.58
Method used by broker: “Cash Adjustment” (balance adjustment)

What happened:
1) I executed all trades manually under normal market conditions (no EA, no arbitrage, no latency trading).
2) After closing profitable trades, Vantage deducted USD 1,930.58 from my account via “cash adjustment”.
3) Vantage alleged “gap trading / suspicious trading activity” but did not provide trade-specific technical evidence
(trade IDs, execution logs, latency data, or pricing proof).
4) I filed a complaint with the Financial Commission (Complaint #15917). The Commission ruled in favor of the broker
based on broad contractual clauses allowing discretion, not based on proven arbitrage or automation.

My request:
- Please ask Vantage to provide the exact trade IDs they claim are “gap trading”
- Provide supporting execution/server logs or verifiable evidence
- Explain how manual trades justify voiding 100% of profits after trades were closed

I can provide screenshots of account history (showing cash adjustment) and the Financial Commission decision if needed
(account details can be masked).

Thank you.

 

[FxMaster]

Hello FPA,

I would like to report an issue with broker Vantage regarding profit cancellation on my self-funded MT4 account.

Broker: Vantage
Platform: MT4
Account currency: USD
Instruments traded: XAUUSD, USDJPY, USDCHF
Trade period: 22–23 December 2025
Profit removed: USD 1,930.58
Method used by broker: “Cash Adjustment” (balance adjustment)

What happened:
1) I executed all trades manually under normal market conditions (no EA, no arbitrage, no latency trading).
2) After closing profitable trades, Vantage deducted USD 1,930.58 from my account via “cash adjustment”.
3) Vantage alleged “gap trading / suspicious trading activity” but did not provide trade-specific technical evidence
(trade IDs, execution logs, latency data, or pricing proof).
4) I filed a complaint with the Financial Commission (Complaint #15917). The Commission ruled in favor of the broker
based on broad contractual clauses allowing discretion, not based on proven arbitrage or automation.

My request:
- Please ask Vantage to provide the exact trade IDs they claim are “gap trading”
- Provide supporting execution/server logs or verifiable evidence
- Explain how manual trades justify voiding 100% of profits after trades were closed

I can provide screenshots of account history (showing cash adjustment) and the Financial Commission decision if needed
(account details can be masked).

Thank you.

Can you share the most recent email you received from them regarding this issue?

 

[wasiq arshad]

Can you share the most recent email you received from them regarding this issue?

Hello FxMaster,

Thank you for your response.

Please find attached the most recent email communication I received from Vantage regarding this matter.
As the email is lengthy, I have shared it in multiple screenshots for clarity.

Key points from Vantage’s response:
- Vantage relies on Clause 1.4(b)(v) of the Client Agreement to justify cancelling profits.
- They state this is their “final response” and confirm that profits were voided via cash adjustment.
- No trade-specific evidence, execution logs, or pricing data were provided to demonstrate “gap trading” or abuse.
- The decision appears to be based solely on discretionary interpretation of terms rather than proven misconduct.

Kindly note that all trades were executed manually under normal market conditions, without EA, arbitrage, or latency trading.

Please let me know if any additional information or documentation is required from my side.

Thank you for your time and assistance.

 

[FxMaster]

Hello FxMaster,

Thank you for your response.

Please find attached the most recent email communication I received from Vantage regarding this matter.
As the email is lengthy, I have shared it in multiple screenshots for clarity.

Key points from Vantage’s response:
- Vantage relies on Clause 1.4(b)(v) of the Client Agreement to justify cancelling profits.
- They state this is their “final response” and confirm that profits were voided via cash adjustment.
- No trade-specific evidence, execution logs, or pricing data were provided to demonstrate “gap trading” or abuse.
- The decision appears to be based solely on discretionary interpretation of terms rather than proven misconduct.

Kindly note that all trades were executed manually under normal market conditions, without EA, arbitrage, or latency trading.

Please let me know if any additional information or documentation is required from my side.

Thank you for your time and assistance.

A few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card, contact customer care ASAP and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address here:

https://www.vantagemarkets.com/en/about/contact-us/

Also, Share your story as a review here:

Vantage FX review by Forex Peace Army | Regulated MetaTrader Broker

Vantage Fx MetaTrader suite includes Smart Trader add-ons by FX Blue LLP, economic news are streamed from Reuters. Additionally, Pro Trader Tools powered by Trading Central require $1,000+ deposit

www.forexpeacearmy.com

You can also make a complaint with the regulators mentioned here:
VIG Group, operating under the brand Vantage Markets, is an investment dealer authorized and regulated by the Mauritius Financial Services Commission (FSC). The business operations of VIG Group are protected by insurance coverage provided by Willis Towers Watson (WTW), a global insurance brokerage established in 1828. This coverage includes claims eligibility of up to USD 1,000,000 per account.

Vantage is a member of The Financial Commission, an international organization engaged in the resolution of disputes within the financial services industry in the Forex market.

Vantage International Group Limited trading under Vantage, is authorised and regulated by the Cayman Islands Monetary Authority (CIMA), Securities Investment Business Law (SIBL) number 1383491.

Vantage FX Pty Ltd (ABN 31 140 903 886, AFS Authorised Representative no. 343547) is a corporate authorised representative of Vantage Global Prime Pty Ltd and may provide financial services on behalf of Vantage Global Prime Pty Ltd.

Vantage Global Prime Pty Ltd trading under Vantage, is regulated by the Australian Securities and Investments Commission (ASIC), AFSL no. 428901 and is located at level 29, 31 Market St, Sydney, New South Wales, 2000, Australia. For clients who onboarded via https://www.vantagemarkets.com/en-au/, Vantage Global Prime Pty Ltd is the product issuer. If you decide to trade products offered by Vantage Global Prime Pty Ltd, you should consider whether you're part of our target market by reviewing our Target Market Determination (TMD), and read our Product Disclosure Statement (PDS), Financial Services Guide (FSG) and other legal documents to ensure you fully understand the risks before you make any trading decisions. We encourage you to seek independent advice if necessary.

You can also share your story on their social media pages mentioned below:

Vantage

Vantage. 1,750,159 likes · 10,713 talking about this. Vantage Markets is a multi-asset broker offering 1000+ CFDs on a single platform. Proud partner of Scuderia Ferrari HP.

www.facebook.com

Vantage Global (@vantagemarkets) • Instagram photos and videos

94K Followers, 42 Following, 1,055 Posts - See Instagram photos and videos from Vantage Global (@vantagemarkets)

www.instagram.com

x.com

x.com

Vantage | LinkedIn

Vantage | 170,875 followers on LinkedIn. Vantage Markets is a multi-asset broker offering 1000+ CFDs on a single platform. Proud partner of Scuderia Ferrari HP.

www.linkedin.com

Vantage Markets

We are a global, multi-asset broker offering clients access to 1,000+ CFDs on a single platform. Regulated worldwide and a proud partner of Scuderia Ferrari HP, we’re committed to safe, seamless trading.

www.youtube.com

TikTok - Make Your Day

Seek Additional Guidance
If the issue remains unresolved, refer to the comprehensive guide provided by Pharaoh on holding companies accountable. You can read it Fighting Back Against Scam

 

[wasiq arshad]

A few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card, contact customer care ASAP and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address here:

https://www.vantagemarkets.com/en/about/contact-us/

Also, Share your story as a review here:

Vantage FX review by Forex Peace Army | Regulated MetaTrader Broker

Vantage Fx MetaTrader suite includes Smart Trader add-ons by FX Blue LLP, economic news are streamed from Reuters. Additionally, Pro Trader Tools powered by Trading Central require $1,000+ deposit

www.forexpeacearmy.com

You can also make a complaint with the regulators mentioned here:
VIG Group, operating under the brand Vantage Markets, is an investment dealer authorized and regulated by the Mauritius Financial Services Commission (FSC). The business operations of VIG Group are protected by insurance coverage provided by Willis Towers Watson (WTW), a global insurance brokerage established in 1828. This coverage includes claims eligibility of up to USD 1,000,000 per account.

Vantage is a member of The Financial Commission, an international organization engaged in the resolution of disputes within the financial services industry in the Forex market.

Vantage International Group Limited trading under Vantage, is authorised and regulated by the Cayman Islands Monetary Authority (CIMA), Securities Investment Business Law (SIBL) number 1383491.

Vantage FX Pty Ltd (ABN 31 140 903 886, AFS Authorised Representative no. 343547) is a corporate authorised representative of Vantage Global Prime Pty Ltd and may provide financial services on behalf of Vantage Global Prime Pty Ltd.

Vantage Global Prime Pty Ltd trading under Vantage, is regulated by the Australian Securities and Investments Commission (ASIC), AFSL no. 428901 and is located at level 29, 31 Market St, Sydney, New South Wales, 2000, Australia. For clients who onboarded via https://www.vantagemarkets.com/en-au/, Vantage Global Prime Pty Ltd is the product issuer. If you decide to trade products offered by Vantage Global Prime Pty Ltd, you should consider whether you're part of our target market by reviewing our Target Market Determination (TMD), and read our Product Disclosure Statement (PDS), Financial Services Guide (FSG) and other legal documents to ensure you fully understand the risks before you make any trading decisions. We encourage you to seek independent advice if necessary.

You can also share your story on their social media pages mentioned below:

Vantage

Vantage. 1,750,159 likes · 10,713 talking about this. Vantage Markets is a multi-asset broker offering 1000+ CFDs on a single platform. Proud partner of Scuderia Ferrari HP.

www.facebook.com

Vantage Global (@vantagemarkets) • Instagram photos and videos

94K Followers, 42 Following, 1,055 Posts - See Instagram photos and videos from Vantage Global (@vantagemarkets)

www.instagram.com

x.com

x.com

Vantage | LinkedIn

Vantage | 170,875 followers on LinkedIn. Vantage Markets is a multi-asset broker offering 1000+ CFDs on a single platform. Proud partner of Scuderia Ferrari HP.

www.linkedin.com

Vantage Markets

We are a global, multi-asset broker offering clients access to 1,000+ CFDs on a single platform. Regulated worldwide and a proud partner of Scuderia Ferrari HP, we’re committed to safe, seamless trading.

www.youtube.com

TikTok - Make Your Day

Seek Additional Guidance
If the issue remains unresolved, refer to the comprehensive guide provided by Pharaoh on holding companies accountable. You can read it Fighting Back Against Scam

Hello FxMaster,

Thank you for your guidance.

I have already shared my case publicly on another review site and social media, and I have also contacted the broker directly. I will also send them the link to this FPA thread and invite them to respond here.

Thank you for your support and assistance.

Regards,
Wasiq

 

[FxMaster]

Hello FxMaster,

Thank you for your guidance.

I have already shared my case publicly on another review site and social media, and I have also contacted the broker directly. I will also send them the link to this FPA thread and invite them to respond here.

Thank you for your support and assistance.

Regards,
Wasiq

You are most welcome

 

[Jasonpaul]

Betrayed by unpaid wages after hard work. @Rezolvefirm (profile pic) saved the day, helping me withdraw it all. Forever thankful!

I am a filthy lying scammer. I want to steal your money.

 

[hong-]

Hello FxMaster,

Thank you for your guidance.

I have already shared my case publicly on another review site and social media, and I have also contacted the broker directly. I will also send them the link to this FPA thread and invite them to respond here.

Thank you for your support and assistance.

Regards,
Wasiq

Would you be able to share any recent updates on your situation?

 

[wasiq arshad]

Would you be able to share any recent updates on your situation?

no update

 

[Financial Commission]

We reviewed this dispute in full - we obtained Vantage's investigation, the trading statement, and the Client Agreement, and the Committee issued a decision. For anyone following the thread, here is the basis, and one clarification.

The ruling did not turn on the word "arbitrage." It was grounded in defined provisions of your own Client Agreement - Clause 1.4(b)(v), read with the definition of Suspicious Trading Activity in Clause 1.3 and the broker's investigation and reversal rights in Clause 3.7 - which permit the broker to cancel associated profits where it reasonably identifies suspicious trading. Whether the orders were placed manually or automatically was not the deciding factor; the assessment centred on the pattern of the disputed trades - maximum-size positions opened immediately before the market close and closed shortly after reopening to capture the price gap, across XAUUSD, USDJPY, and USDCHF.

On that record, the Committee found the broker had acted within the Agreement, and the complaint could not be upheld. Our decisions are final and binding. If you have questions on the reasoning, reply to your decision email at complaints@financialcommission.org; you also retain the right to pursue the matter through a court or the relevant regulator.