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Problem Account (100752017) OctaFX - Placed withdrawal on request on 01/12/2024 for withdrawal request (W13533861). it says bank is under maintenance ?

I am having an issue with a company
T

Tom chang

Recruit
Messages
2
Hi, I placed a few withdraw transaction and its was rejected as they say that the card I used to deposit into Octa fix isn’t the card used and asked for evidence which I did. Their reply was the bank is under maintenance. If the bank is under maintenance why can I still deposit an additional euro 50 to Octa for with the same card ? It doesn’t make sense to me.

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@FxMaster, please help to expedite this issue.
@OctaFX Rep , your live chat is not working. If I can deposit from my bank to Octa fx. There’s no reason when I withdrawal there is a bank maintenance. Please update on it. Thank you
 
Tom chang said:
Hi, I placed a few withdraw transaction and its was rejected as they say that the card I used to deposit into Octa fix isn’t the card used and asked for evidence which I did. Their reply was the bank is under maintenance. If the bank is under maintenance why can I still deposit an additional euro 50 to Octa for with the same card ? It doesn’t make sense to me.

All screenshot below provided
Click to expand...
@OctaFX Rep, Can we have your attention here, please?
 
Tom chang said:
@OctaFX Rep , your live chat is not working. If I can deposit from my bank to Octa fx. There’s no reason when I withdrawal there is a bank maintenance. Please update on it. Thank you
Click to expand...
What made you use OctaFx as a cfd broker?

There are numerous complaints on FPA dealing with delayed withdrawals, cancelled profits, etc.
 
Dear Tom Chang,

We apologise for being unable to respond earlier and for any inconvenience you faced. Unfortunately, there was a technical issue with the withdrawal method only. We would like to inform you that the deposit and withdrawal methods are considered separately, even if the source is the same. Under such circumstances, you are most welcome to use any alternate option available for you, and upon checking, we can see that your withdrawals were processed under ERC20.

We assure you that our finance department is working on fixing the technical issues and it may resolved at the earliest. If you face any issues or have any further queries, you are most welcome to contact us via any social media platform, live chat or email us at support@octafx.com. We are always available for you.

Kind regards,
Octa Rep.
 
OctaFX Rep said:
Dear Tom Chang,

We apologise for being unable to respond earlier and for any inconvenience you faced. Unfortunately, there was a technical issue with the withdrawal method only. We would like to inform you that the deposit and withdrawal methods are considered separately, even if the source is the same. Under such circumstances, you are most welcome to use any alternate option available for you, and upon checking, we can see that your withdrawals were processed under ERC20.

We assure you that our finance department is working on fixing the technical issues and it may resolved at the earliest. If you face any issues or have any further queries, you are most welcome to contact us via any social media platform, live chat or email us at support@octafx.com. We are always available for you.

Kind regards,
Octa Rep.
Click to expand...
@Tom chang, here is the reply from @OctaFX Rep. Kindly update us when you will have the answer from them.
 
hopefully tom gets his withdrawal processed and have this resolved. kindly do keep us updated thank you
 
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