АhmetDamir
Recruit
- Messages
- 2
My name is Damir. Trading account - 21952. From 14 November 2017, I paid for financial services of the company AltInvest in the total amount of 8 110 US dollars. I attach the bank account statements in the Annexes.
My complaint is that the company benefits from deceiving its clients and non-delivering services under the Agreement. At the moment my balance on the trading platform amounts to the sum of 8,488.85 USD. I attach screenshot of my account in the Annexes.
However, the company blocks my personal cabinet, and also in violation of the Agreement, denies me withdrawal. After numerous unsuccessful attempts, the company informed me that it lost its license and that it no longer has a right to provide financial services.
I attach correspondence with the company (in the Annexes) and its relevant translation.
"Messages history
Subject of messages: Funds withdrawal
Finance Department
Аhmetsharipov Damir
Status: trader
26.12.2017
I ask you to explain why the company does not process my withdrawal application №6028? I sent my application on 14.12.2017. All the deadlines have passed. I ask you to expedite the withdrawal process, because I have to make payments to my bank.
Administrator Fill
Status: admin
26.12.2017
Due to revocation of the company’s license and termination of agreements with payments systems on this basis, the company does not have a technical opportunity to perform urgent refunds. The company no longer has a right to carry out brokerage activities.
The company does not refuse to make a refund of initial payments to the clients with the real deposits. The company guarantees to reimburse initial investments to the exclusion of payments made earlier in the form of requested withdrawals through the Personal Cabinet.
In the period till December 31, 2017 the economic department of the company will recalculate amounts of refund and make them available for information to the clients in the form of appeal. Withdrawals will be performed manually from the insurance reserve fund.
Considering the above information, the company asks the clients to make a query to the Finance department of the company with a subject "Refund on revocation" and message "For calculation". Each client will be provided with a personal specialist, whom he or she will be able to contact.
In the response to the query in the period till December 31, 2017, the clients will receive information on the available amount for withdrawal and be able to monitor the situation with a transfer.
Please accept our apologies.
Altinvest FL RUS Team
Administrator Fill
Status: admin
29.12.2017
Informing the investors.
The Investor-Company Dispute Resolution Commission issued the following decision regarding withdrawal of funds:
- To one more time recalculate the funds of the clients held in the bank accounts of the company based on the client’s initial investments to the exclusion of operations performed by the clients during trading activity on these accounts, withdrawals or chargebacks.
- To withdraw client’s funds from their personal accounts in the company, using the company’s security deposit during the first half of 2018.
- To allow performing initial refunds starting from December 2017."
- To allow staggered payments of the clients funds in accordance with the actual capacity of the company.
- To freeze funds of the client till the full repayments of debts have been made to the clients.
- To allow using the company’s funds solely during brokerage license extension/examination.
- To guarantee full refund of the clients’ funds based on the final calculations of the Financial Department.
- To request details of the client’s bank cards, used to replenish trading accounts in the company.
- To place details of the client’s bank accounts on the refund record and perform refunds solely according to the record.
- To inform client’s about the partial or/and full refund of their money.
- To obtain from the clients confirmation of each reimbursement by means of addressing to “Refund on request”.
- To abolish all departments of the company and obligate Financial Department to settle and harmonize conditions of refund.
Administrator Fill
Status: admin
29.12.2017
You are asked to provide the bank card details for a refund and amendments to the protocol.
Format
0000 0000 0000 0000
00/00
NAME
To the attention of investors
Please do not provide details of PJSC Sberbank card.
Please note that in case you provide card details of that bank, the company will not be held liable for not providing a refund.
Administrator Fill
Status: admin
29.12.2017
Dear investor!
The company wishes you Happy New Year 2018! We wish you all success in investing. On behalf of the company’s management we offer our apologies for inconvenience brought to you in 2017. The past year has not been easy for the company because of the technological and financial difficulties.
In case the company manages to restore its normal operations in 2018, we will be very grateful to see you among our clients! We will do our utmost to ensure that such violations as in 2017 will not be repeated.
Your investments are insured and will be refunded to you in full. We simply need more time to prepare these funds. We have already done a thorough job and we do not intend to stop.
The company will continue its work and will not leave without its support.
The technical support will be available starting from 03.01.2018 and will be able to address all your questions and applications.
Thank you for choosing our company.
The Altinvest FL RUS Team
Аhmetsharipov Damir
Status: trader
11.01.2018
Refund on request. To calculation.
4893 4702 1008 8222
11/20
Damir Аhmetsharipov
Administrator Fill
Status: admin
22.01.2018
7826,15 usd to refund.
The bank card details were accepted.
Аhmetsharipov Damir
Status: trader
31.01.2018
I ask you to expedite the withdrawal process and specify a particular date of a refund. You have accepted the details of the bank card.
Аhmetsharipov Damir
Status: trader
07.02.2018
I ask you to clarify why the company does not withdraw my money from my account. All the deadlines have passed. Provide me with the specific date of a refund.
Messages history
Subject of messages: Funds withdrawal
Finance Department
Аhmetsharipov Damir
Status: trader
I ask you to perform my withdrawal request at the earliest possible time (the whole deposit).
Support1
Status: staff
The reply was given in Application 3019."
This situation is in contradiction with the policy of the company concerning the mechanism of withdrawal.
The company also blocked my trading account and at the moment I am unable to perform any operations on it. I attach correspondence with the company and its relevant translation.
"Messages history
Subject of messages: Trading transactions performance
Customer Service Department
Аhmetsharipov Damir
Status: trader
I ask you to unblock the opportunity to perform trading operations – I provided all the necessary documents.
Support1
Status: staff
Due to the changes in the work of the company all applications will be placed in the archive."
At the moment, however, the company does not reply to my messages and completely ignores me.
Based on the foregoing information, it should be concluded that ALTINVEST FINANCE LIMITED is engaged in fraud of particularly large sums of money. The company generates hundreds of thousands of dollars in proceeds from its fraudulent scheme.
My complaint is that the company benefits from deceiving its clients and non-delivering services under the Agreement. At the moment my balance on the trading platform amounts to the sum of 8,488.85 USD. I attach screenshot of my account in the Annexes.
However, the company blocks my personal cabinet, and also in violation of the Agreement, denies me withdrawal. After numerous unsuccessful attempts, the company informed me that it lost its license and that it no longer has a right to provide financial services.
I attach correspondence with the company (in the Annexes) and its relevant translation.
"Messages history
Subject of messages: Funds withdrawal
Finance Department
Аhmetsharipov Damir
Status: trader
26.12.2017
I ask you to explain why the company does not process my withdrawal application №6028? I sent my application on 14.12.2017. All the deadlines have passed. I ask you to expedite the withdrawal process, because I have to make payments to my bank.
Administrator Fill
Status: admin
26.12.2017
Due to revocation of the company’s license and termination of agreements with payments systems on this basis, the company does not have a technical opportunity to perform urgent refunds. The company no longer has a right to carry out brokerage activities.
The company does not refuse to make a refund of initial payments to the clients with the real deposits. The company guarantees to reimburse initial investments to the exclusion of payments made earlier in the form of requested withdrawals through the Personal Cabinet.
In the period till December 31, 2017 the economic department of the company will recalculate amounts of refund and make them available for information to the clients in the form of appeal. Withdrawals will be performed manually from the insurance reserve fund.
Considering the above information, the company asks the clients to make a query to the Finance department of the company with a subject "Refund on revocation" and message "For calculation". Each client will be provided with a personal specialist, whom he or she will be able to contact.
In the response to the query in the period till December 31, 2017, the clients will receive information on the available amount for withdrawal and be able to monitor the situation with a transfer.
Please accept our apologies.
Altinvest FL RUS Team
Administrator Fill
Status: admin
29.12.2017
Informing the investors.
The Investor-Company Dispute Resolution Commission issued the following decision regarding withdrawal of funds:
- To one more time recalculate the funds of the clients held in the bank accounts of the company based on the client’s initial investments to the exclusion of operations performed by the clients during trading activity on these accounts, withdrawals or chargebacks.
- To withdraw client’s funds from their personal accounts in the company, using the company’s security deposit during the first half of 2018.
- To allow performing initial refunds starting from December 2017."
- To allow staggered payments of the clients funds in accordance with the actual capacity of the company.
- To freeze funds of the client till the full repayments of debts have been made to the clients.
- To allow using the company’s funds solely during brokerage license extension/examination.
- To guarantee full refund of the clients’ funds based on the final calculations of the Financial Department.
- To request details of the client’s bank cards, used to replenish trading accounts in the company.
- To place details of the client’s bank accounts on the refund record and perform refunds solely according to the record.
- To inform client’s about the partial or/and full refund of their money.
- To obtain from the clients confirmation of each reimbursement by means of addressing to “Refund on request”.
- To abolish all departments of the company and obligate Financial Department to settle and harmonize conditions of refund.
Administrator Fill
Status: admin
29.12.2017
You are asked to provide the bank card details for a refund and amendments to the protocol.
Format
0000 0000 0000 0000
00/00
NAME
To the attention of investors
Please do not provide details of PJSC Sberbank card.
Please note that in case you provide card details of that bank, the company will not be held liable for not providing a refund.
Administrator Fill
Status: admin
29.12.2017
Dear investor!
The company wishes you Happy New Year 2018! We wish you all success in investing. On behalf of the company’s management we offer our apologies for inconvenience brought to you in 2017. The past year has not been easy for the company because of the technological and financial difficulties.
In case the company manages to restore its normal operations in 2018, we will be very grateful to see you among our clients! We will do our utmost to ensure that such violations as in 2017 will not be repeated.
Your investments are insured and will be refunded to you in full. We simply need more time to prepare these funds. We have already done a thorough job and we do not intend to stop.
The company will continue its work and will not leave without its support.
The technical support will be available starting from 03.01.2018 and will be able to address all your questions and applications.
Thank you for choosing our company.
The Altinvest FL RUS Team
Аhmetsharipov Damir
Status: trader
11.01.2018
Refund on request. To calculation.
4893 4702 1008 8222
11/20
Damir Аhmetsharipov
Administrator Fill
Status: admin
22.01.2018
7826,15 usd to refund.
The bank card details were accepted.
Аhmetsharipov Damir
Status: trader
31.01.2018
I ask you to expedite the withdrawal process and specify a particular date of a refund. You have accepted the details of the bank card.
Аhmetsharipov Damir
Status: trader
07.02.2018
I ask you to clarify why the company does not withdraw my money from my account. All the deadlines have passed. Provide me with the specific date of a refund.
Messages history
Subject of messages: Funds withdrawal
Finance Department
Аhmetsharipov Damir
Status: trader
I ask you to perform my withdrawal request at the earliest possible time (the whole deposit).
Support1
Status: staff
The reply was given in Application 3019."
This situation is in contradiction with the policy of the company concerning the mechanism of withdrawal.
The company also blocked my trading account and at the moment I am unable to perform any operations on it. I attach correspondence with the company and its relevant translation.
"Messages history
Subject of messages: Trading transactions performance
Customer Service Department
Аhmetsharipov Damir
Status: trader
I ask you to unblock the opportunity to perform trading operations – I provided all the necessary documents.
Support1
Status: staff
Due to the changes in the work of the company all applications will be placed in the archive."
At the moment, however, the company does not reply to my messages and completely ignores me.
Based on the foregoing information, it should be concluded that ALTINVEST FINANCE LIMITED is engaged in fraud of particularly large sums of money. The company generates hundreds of thousands of dollars in proceeds from its fraudulent scheme.
Attachments
-
Correspondence with the employees (1).png -
Correspondence with the employees (4).png -
Correspondence with the employees (5).png -
Correspondence with the employees (6).png -
Correspondence with the employees (7).png -
Correspondence with the employees (8).png -
Correspondence with the employees (9).png -
Correspondence with the employees (10).png -
Screenshot of account.png -
Transaction History, Tickets to the client support.pdf
