I got an account at avafx.com broker and this case is very serious. I've lost a huge amount of money - 12,000$ and they don't care about that at all.
Here is what happened last night.
I've finished my trading not long after the session in US has end, and I went sleep. When I waked up, I've logged in avafx.com and became shocked! At night somebody has closed my heading and opened 2 positions x 1 million (10 lot) and closed them with los. 3rd position was also opened for 1 million (10 lot) and it was another loss. Overall loss was 12,000$!!!
I've contacted quickly with customoer support. They told me that manager will contact me in 1 hour - but he didn't do that. So I've spoken on the chat to them again and told him whole story. I've asked him why there were such a huge positions opened on my account. He told me to wait, and then told me that somebody was logging/breaking into my account from Vietnamese IP! I've told him to revers those positions but he answered it is not possible. So I've asked him how is that possible that somebody from Vietnamese IP logged in and made that transactions - he answered that maybe I've given somebody my login details(!!!) and they don't take responsibility for that. Then he turned off the chat...
I have breakdown now and I'm seeking for any help in getting my money back cause I didn't made that transactions. They don't have SSL encryption.
Any help will be appreciated.
Here is what happened last night.
I've finished my trading not long after the session in US has end, and I went sleep. When I waked up, I've logged in avafx.com and became shocked! At night somebody has closed my heading and opened 2 positions x 1 million (10 lot) and closed them with los. 3rd position was also opened for 1 million (10 lot) and it was another loss. Overall loss was 12,000$!!!
I've contacted quickly with customoer support. They told me that manager will contact me in 1 hour - but he didn't do that. So I've spoken on the chat to them again and told him whole story. I've asked him why there were such a huge positions opened on my account. He told me to wait, and then told me that somebody was logging/breaking into my account from Vietnamese IP! I've told him to revers those positions but he answered it is not possible. So I've asked him how is that possible that somebody from Vietnamese IP logged in and made that transactions - he answered that maybe I've given somebody my login details(!!!) and they don't take responsibility for that. Then he turned off the chat...
I have breakdown now and I'm seeking for any help in getting my money back cause I didn't made that transactions. They don't have SSL encryption.
Any help will be appreciated.