hi rod
this may help you in your negotiations.
in LAW under the fraud act of most countries,there is a thing called UNFAIR NONDISCLOSURE.
this means that if you were told something was true,in this case the quote
There won't be any trading volume on the money you will get back and you will be able to place a withdrawal request for the funds at any given time as i mentioned before over the phone. We won't lose this trade, i would sell my wife on this trade!
whereas something entirely different was the case i.e. no you will have a play through requirement because the money we refunded is actually a bonus,
then wittingly or not,this company has committed FRAUD.
basically you have been told something in order to secure YOUR money under false pretences,and the impression you were given was that you basically had a free trade....
this kind of act is totally illegal,and you should really consider not only bringing this matter to the regulator,but also to the POLICE if this company does not hold up their end of the agreement that you entered into.