Vanessa, I just read your case here. This topic is already several month old and still not settled? The seat of IC Markets in Cyprus seems to be a new one (oct 2018). But I may be wrong. I have no deeper knowledge about this company. But their business model seems to be making money from the illusion of trading the forex market.
I am out of the financial industry for 5 years now (I am from Zurich, Switzerland). I was not aware how many retail traders are out there today trading forex. I found the following sites: ForexFactory, Babypips, Forexpeacearmy... Folks are really creative. What comes next? I am getting old
Did you contact and asked for advise at ASIC or what kind of action did you take besides posting on this website and ?
And forgive me my arrogance: As I understand your deposit is in Australia and you are from Italy, I have not the right to ask if you really understand the risk by doing this. Australia is poorly regulated, this is well known. Their banking system is horrible. I hope I do not insult Aussies here, always nice to have a beer with them.
Hope everything plays out well for you.