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Problem Eightcap erased my account (including deposit) when I tried to withdraw.

I am having an issue with a company
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ThatTallGenius

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I made a deposit of $2500 to my eightcap account on 5th January, 2022. After trading for a day I requested a withdrawal the next day, it was at first "processing" until my whole account was wiped (including my deposit). Since then I've been sending various mails to their support team including my account manager which was never replied. So i decided to chat with their online support, they have been extremely rude to me, to the extent that they'll disconnect the call intentionally saying if i don't have "anything else to say". They claimed there was latency error from their server on 7th January, my trade occured on 5th January and I don't seem to understand how that'll affect my trades (including my deposit). Till date they have never replied my mail nor give me a proper explanation on why they do what they did but it happens that they did exactly the same thing to a friend of mine, the only difference is his withdrawal was approved and mine never was. They are typical scammers and everyone should stay away from them.
 

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Hi there,

EightCAP are scammers; just have a look at their bad reviews. On top of this; the same “latency” nonsense excuse was given by scammer @Blueberry_Markets in another scam alert thread. And guess what; @Blueberry_Markets are the front end face of EightCAP; so the whole thing is a joke.

Like I said before; if this “latency” issue caused you a loss would they then turn around and refund your loss…I am certain they won’t. Hence, no double standards and they should pay up.

Good luck.

Thanks
Pheniox
 
I made a deposit of $2500 to my eightcap account on 5th January, 2022. After trading for a day I requested a withdrawal the next day, it was at first "processing" until my whole account was wiped (including my deposit). Since then I've been sending various mails to their support team including my account manager which was never replied. So i decided to chat with their online support, they have been extremely rude to me, to the extent that they'll disconnect the call intentionally saying if i don't have "anything else to say". They claimed there was latency error from their server on 7th January, my trade occured on 5th January and I don't seem to understand how that'll affect my trades (including my deposit). Till date they have never replied my mail nor give me a proper explanation on why they do what they did but it happens that they did exactly the same thing to a friend of mine, the only difference is his withdrawal was approved and mine never was. They are typical scammers and everyone should stay away from them.
Let's start with adding your story as a review here https://www.forexpeacearmy.com/forex-reviews/12091/www.eightcap.com and then follow the below suggestions.

First of all, invite the company by using the invite company option to your thread. And if you are unable to locate the option then this thread " Tutorial: How to Invite a company to your thread. " Will help you to find out.

Note 1: The invitation button will be enabled when your first post reaches 4 days old.
Note: 2 You need to make a second post in this thread to enable the official invitation option.
Note 3: Make sure to share your account number (Only account number). Many time this help companies to find out you are genuine or not.
Note 4: Make sure to follow the suggestions correctly, when you do it correctly you will get the below message in your thread automatically.

OP Screen shot.jpg
 
@ThatTallGenius are you going to invite the company here to explain their actions?

Or perhaps you have gotten a positive response from the company already?
 
@ThatTallGenius are you going to invite the company here to explain their actions?

Or perhaps you have gotten a positive response from the company already?
Yes i will do that. They aren't responding to my mails
 
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