FBS is a Non Dealing Desk, non market maker broker, which forwards all the customer's orders to the interbank market. This indeed requires time, which cannot be shortened due to objective reasons.
Can you provide your clients with a FIX trading report/trade receipt for each trade/deal executed? This report is usually 1 page and includes the order book snapshot of the liquidity pool at the time of request. It can also show each step of the transaction (like DHL tracking a physical shipping package) And also shows who took the other side of the trade. It may look something like this example:...We would also like to remind you, that despite the common belief, fastest on Forex does not mean the best, as some brokers might promise you faster execution without actually forwarding your orders to the interbank market, which might mean, that you will not be actually trading on Forex Market.
Unfortunately, we cannot consult you regarding the speed of order execution in a different broker company, however we can assure you that the orders on our ECN account are processed as fast as possible and are forwarded to the interbank market.(