Pharaoh
Brigadier General
- Messages
- 20,310
Hi. I have been asked by an elderly friend to help him in connection with his dealings with Acervo Group. He was enticed in last year and over time has paid in several tens of thousands of GB pounds by credit card. The balance on his account has over doubled but the person who has been dealing on his behalf (I am guessing it must have been some sort of managed account arrangement) has disappeared and is not contactable. This dealer had been in touch regularly during the 'good times' until my friend refused to put more money in. Since then trading activity has dropped to being non-existent in the last month. And there is no other way of getting in touch with anyone at the company as he would like to put a formal stop on the account (ie no more trades) and then withdraw his money. I have suggested trying to withdraw using the online function but he is wary of this as if the company get wind of him trying to 'leave' they will take a big gamble on what is already there and potentially lose everything. The lack of communication channel to ahttps://www.forexpeacearmy.com/comm...ny-we-can-help-you-get-your-money-back.44561/nyone makes me very suspicious and wondered if anyone had any advice. Should we contact the police? Should we contact the credit card company etc etc as at the moment we are stuck with nobody to speak to but with Acervo still having control over the account. Thanks for any help/advice you are able to give.
Gather as much evidence as possible (make screenshots - otherwise, the info may disappear). Help your friend contact the fraud or abuse department at the issuing bank(s) for the credit card(s) used and discuss a chargeback based on fraud.
If the bank can't/won't do anything WinChargeback may be able to help.