Intelfx WD problem

j4y_cool

Recruit
Messages
8
I've been Intelfx (www.intelfx.com) customer since June, and at September 29th i requested my first WD via wire transfer. It's written on their website that the whole process takes 3-7 days. I've been contacting them since 9th day of my WD, and all the CS said is that they already reported to the finance dept and wait another day. But it's been half a month now and still no sign of progress. I can't help but start to wonder if Intelfx is one of those many scam brokers ?
:mad:
 

j4y_cool

Recruit
Messages
8
1st complaint to the CS chat log

Chat Content:
Frank: Hi, Welcome to Intel FX. What i can help you today?
Johanes: Withdrawal
Frank: yes sir
why??
Johanes: 9th day
and no sing of progress
*sign
Frank: acc number
Johanes: 5414
Frank: what method you used
Johanes: 29.09.2010 01:56:14 $ 500 Wire Transfer 5414 New
wire
it's said to be done in 3-7 days
it's already 9 days and i already submit a ticket yesterday
Frank: ok sir, i already told finance department
Johanes: how long should i wait ?
withdrawal is a very sensitive issue
hello ?
Frank: sir, the person handle for withdraw by WT
not in office
so, better you request withdraw by local fund
Johanes: no can't do
the rate is very bad
Frank: https://www.intelfx.com/partnership/...gent-indonesia
Johanes: are you really serious in business ?
this is really not professional
will s/he be back in the office ?
is s/he on vacation or something and noone cover her/him ?
it's 9 days already, how long do you expect customers to wait ?
and i better get some definitive answer before i start posting on lots of forum
hello ?

then he closed the chat

forgot to mention
31.08.2010 20:40:44 $ 10 Transfer Epoint New
from august ???
 

j4y_cool

Recruit
Messages
8
3rd complaint chat log, i forgot to save the 2nd one

Chat Content:
Adam: Hi, Welcome to Intel FX. What i can help you today?
Johanes: withdrawal
hi adam
it's me again
it's been 13 days
29.09.2010 01:56:14 $ 500 Wire Transfer 5414 New
and also
31.08.2010 20:40:44 $ 10 Transfer Epoint New
from august
hello ?
Adam: acc number
Johanes: 5414
and you've promised me that it'll be finished by oct 9th
it's oct 11st now
this is your last chance
10 mins adam, how long should i wait ?
Adam: i will told finance staff your problem
finance staff in rest hour right now
Johanes: no adam
that's your answer last friday
Serious Fraud Office
this means something to you ?
you said that my problem handled directly by chief of finance
and it'll be finised by 9th
it's 11th now
and this is my 3rd time complaining
1st to frank
2nd and 3rd to you
so i guess i've been patient enough
ok, i'll give you guys last 24 hours
after that i'm going to take serious action
 

j4y_cool

Recruit
Messages
8
yesterday (4th complaint) chat log

Chat Content:
Frank: Hi, Welcome to Intel FX. What i can help you today?
Johanes: withdrawal
hi frank
acc # 5414
it's been 2 weeks
29.09.2010 01:56:14 $ 500 Wire Transfer 5414 New
and also
31.08.2010 20:40:44 $ 10 Transfer E-point 5414 New
i'm running out of patience
i want to see my money in my bank acc within an hour
otherwise i might "inquiry" about intelfx to nz sec and nz sfo
hello ?
5 mins and you can't say a word ?
10 mins frank
are you ignoring me ?
15 mins
i guess your company doesn't take business seriously
 

j4y_cool

Recruit
Messages
8
here's the chat log some 18 hours ago

Chat Content:
Frank: Hi, Welcome to Intel FX. What i can help you today?
jx: join group IB 4484
hi, i want to join IB group 4484
Frank: ok
please fill that number in ib box while register
jx: no, i mean i already have an active acc
i want to move my acc into group 4484
can you do that ?
Frank: cannot sir
must open new account
jx: another question, how long it takes for withdrawal via wire ?
Frank: maximum 7 working days
jx: will you please check acc #5414
i believe it's been half a month
Frank: we will pay today
jx: ok then, i'll be waiting
hope it won't happen again
thank you
Frank: ok

and still nothing.....
 

yazzy

Recruit
Messages
9
e-Point conversion

They also have problems with converting e-points to cash. This is the chat record I had with them:

Frank: Hi, Welcome to Intel FX. What i can help you today?

Me: hi, my account is xxxx. I had 3 e-point transfers 3 days ago, but still not completed yet
can you check?

Frank: transfer e-point take long time to process
i also dont know how long

Me: why? it is only internal within intelFx
is there a policy on how long it takes?

Me: hello? are you still there?

Without getting any reply from Frank for a about 10minutes, I started another chat session:

Frank: Hi, Welcome to Intel FX. What i can help you today?

Me: hi Frank, I was talking to you but you did not answer, about e-point transfer
is there a policy on how long it takes? can you find out from your manager?

Me: It has been 5 minutes since I asked the question, without any reply from you. What kind of support is this? You just stay quiet when you want?

I start to doubt whether they have any cash in their till?
 
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