1st complaint to the CS chat log
Chat Content:
Frank: Hi, Welcome to Intel FX. What i can help you today?
Johanes: Withdrawal
Frank: yes sir
why??
Johanes: 9th day
and no sing of progress
*sign
Frank: acc number
Johanes: 5414
Frank: what method you used
Johanes: 29.09.2010 01:56:14 $ 500 Wire Transfer 5414 New
wire
it's said to be done in 3-7 days
it's already 9 days and i already submit a ticket yesterday
Frank: ok sir, i already told finance department
Johanes: how long should i wait ?
withdrawal is a very sensitive issue
hello ?
Frank: sir, the person handle for withdraw by WT
not in office
so, better you request withdraw by local fund
Johanes: no can't do
the rate is very bad
Frank:
https://www.intelfx.com/partnership/...gent-indonesia
Johanes: are you really serious in business ?
this is really not professional
will s/he be back in the office ?
is s/he on vacation or something and noone cover her/him ?
it's 9 days already, how long do you expect customers to wait ?
and i better get some definitive answer before i start posting on lots of forum
hello ?
then he closed the chat
forgot to mention
31.08.2010 20:40:44 $ 10 Transfer Epoint New
from august ???