We appreciate your patience while we were checking on your case.
Unfortunately, we've found that our Monitoring team investigated your trading activity and detected the use of arbitrage. We want to remind you and our community that arbitrage is one of those strategies that exploit the platform and is thus not allowed at OctaFX according to our Customer Agreement.
In your case, the following patterns of arbitrage were discovered:
- Systematic vulnerability abuse of our system and trading conditions (using leverage, deposit bonus, instant orders execution);
- Arbitrage on re-opening considers fixation of arbitrage profit by means of re-opening current trade in the same direction, volume and symbol in a short period at a more beneficial price in periods of high volatility. For more details, please see the attached picture;
- Arbitrage that implies the usage of the nest position, which decreases all the risks to zero and the non-randomness of opening high-frequency orders during strong market movements;
We want to emphasize that the presented data does not reflect all possible arbitrage cases but only refers to your particular case and the trading patterns deemed in breach of our terms and conditions. Following the information mentioned above, we want to cite the relevant clauses of our Customer Agreement:
4.8. The use of arbitrage strategies is prohibited. Arbitrage is a strategy aimed at profiting by exploiting the difference in prices of identical or similar financial instruments in different markets or in different forms, including but not limited to latency abuse, price manipulation, or time manipulation. If the Company reasonably suspects that the Client uses arbitrage in an explicit or hidden way, the Company reserves the right to do the following:
4.8.1. Cancel all orders of the Client;
4.8.2. Cancel the Client's profit associated with all closed orders;
4.8.3. Close all trading accounts of the Client and refuse further provision of the service to the Client.
Considering all this and that you managed to withdraw funds that exceeded your deposit and were obtained through the platform exploit, we have to conclude that there's no ground for a refund.
We genuinely hope that our reply makes it clear to you. If not, or if you have other questions, please leave them in the thread or email us at email@example.com
. We'd be happy to look into this for you.