OCTAFX cheated my $3356.51. My account hacked on 10th November by hacker and I communicate with them but they never help. I can't recover my account due to their no cooperation. I informed one of the support staff named Ian for locked my account but the support staff always cooperate hacker for big commission. Please help me for recover my loss.
Okay, here we go again.
First of all OctaFX NEVER cheated you. Period.
Second of all, yes, the account probably was hacked. Along with the OctaFX account, the trader lost his email, Moneybookers account, I don't know, what else. Although no one will listen to it, but according to OctaFX Customer Agreement, and also according to regular common sense your passwords security is your sole responsibility.
Still, we are ready to communicate on this matter and see what we can do. "Communicate" means have reasonable negotiations on how we can help the trader. Scam-scam-scam, aaaa, cheated, bewaaaaare - this is not communication actually. We urgently need Captain Obvious here.
So right now, apart from groundless accusations, I would like to hear what exactly the trader wants us to do in this case. Most probably we will compensate the losses incurred, provided we have enough evidence the account was really accessed by someone else, and funds were withdrawn by someone else. Even though the withdrawal (we are talking about 250 USD in total) was performed to THE VERY SAME Moneybookers account, which was always used by the trader. Well, who knew the client lost access to it.
I would like to request moderators to rename the thread. We are working on the situation. And if the topic starter is kind enough to start telling us something that makes sense - we are all ears.