OctaFX Rep
Octa Representative
- Messages
- 242
@OctaFX Rep .i get a mail and they short of refuse to give money back. Do you want to say anything about it or post it as officially statement from ur side.
Dear Hemant123,
Bonuses increase free margin meaning, more volume to trade.
We understand that you're not happy with one sentence appearing in your Personal Area cabinet, but we already addressed your concerns before, as well as now.
The terms and conditions of this promotion are clearly outlined on our website. It's up to you as a trader to familiarise yourself with T&Cs before you claim a bonus. And we assume that everyone who claims a bonus, actually read the promotion rules.
We also wish to add that for many traders, deposit bonuses are of great value. Hence, after completing the volume requirements, the bonus is added to the balance, meaning you can withdraw it. The only time it would be cancelled is if you don't have any of your funds left in the account (during trading, or withdrawing). And in fact, this is the only limitation of this promotion. Bonuses are not designed to be merely free money for trading. Instead, as we said above, this promotion is to help you open bigger trades, profit, and eventually withdraw it along with the profit.
We wish to outline that there are no limitations on:
- withdrawing from the account with a bonus
- withdrawing profit from an account with an active bonus
- withdrawal of your initial deposit
- time to claim the bonus
- time to complete the bonus requirements
Among others.
Having all this in mind, we regret to say that your bonus was cancelled during trading because you didn't have any funds in your account to support it. Many traders who wish to avoid bonus cancellation make a new deposit or transfer funds from another account.
And lastly, we'd like to outline that without a bonus, your orders would have been stopped out earlier. Hence bonuses help you sustain the margin a little bit longer.
Kind regards,
OctaFX Rep.
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