Octafx: Unfair exchange rate!!

adiys

Private
Messages
18
Dear adiys,

Our Finance Department reserves the right to request that a refund be completed, and it was understood by our team that you've agreed to such. And, there's no withdrawal/refund game. Your deposits were refunded back to your card. Which means that the funds you've deposited were simply reversed back to your account at the same rate as your deposit was initially processed.

We hope this clarifies it for you.

Kind regards,
OctaFX Rep.
ok. just answer this.

whether every deposit with a credit card will be returned to the credit card with the same amount no matter what currency exchange rate occurs at that time?

please, don't say that I agree with the return to the credit card! i have no choice! but what I'm concerned about is the exchange rate !! the exchange rate! i vever complain that so sent my funs to my credit card!

I asked before my complain by email, is every return exact with the amount in accordance with my deposit(in rupiah/idr currency)? do you know the answer to octafx ???

Inkedpenjelasan refund forum.jpg

i repeat. just answer this question.
every deposit with a credit card will be returned to the credit card with the same amount (in rupiah)no matter what currency exchange rate occurs at that time?
so if dollar weak, i get advantage/benefit, if dollar strong than deposit, octafx benefits.

yes or no?

NOTE: octafx never gives a firm answer. at which rate the money from a credit card deposit when we withdraw the deposit funds.
 

OctaFX Rep

octafx.com Representative
Messages
176
Hi Octafx


Its easy question. why is it so hard to answer?

Dear adiys,

Apologies for the delay in replying.

The answer to your question is quite simple. Since your deposit was in IDR the same amount was reversed back to your account in IDR. And, again please, note that withdrawals and refunds are two completely different things.

We checked the history of your transactions with our Finance Department, and it appears that withdrawal attempts from our side were rejected that's why a refund was suggested.

Our team didn't think you'd be dissatisfied with such a decision because as we said before the amount refunded was the same as your initial deposit. And, from our understanding, you wished to receive your funds as soon as possible, asking our support team to withdraw them to your bank or card. Consequently, this was the only option to guarantee you just that.

Hope this clarifies it for you.

Kind regards,
OctaFX Rep.
 

adiys

Private
Messages
18
Dear adiys,

Apologies for the delay in replying.

The answer to your question is quite simple. Since your deposit was in IDR the same amount was reversed back to your account in IDR. And, again please, note that withdrawals and refunds are two completely different things.

We checked the history of your transactions with our Finance Department, and it appears that withdrawal attempts from our side were rejected that's why a refund was suggested.

Our team didn't think you'd be dissatisfied with such a decision because as we said before the amount refunded was the same as your initial deposit. And, from our understanding, you wished to receive your funds as soon as possible, asking our support team to withdraw them to your bank or card. Consequently, this was the only option to guarantee you just that.

Hope this clarifies it for you.

Kind regards,
OctaFX Rep.
just answer the question sir.

what rate does octafx use when I withdraw my funds to my credit card.

why octafx can't anwers it??
just say.. deposit rate. or current rate. what is your rules anyway?

your quote...
"note that withdrawals and refunds are two completely different things."

see.. refund and withdraw games words.

i said withdraw to octafx in email. and i withdraw from octafx withdraw menu/section.

just answer honestly
 

OctaFX Rep

octafx.com Representative
Messages
176
just answer the question sir.

what rate does octafx use when I withdraw my funds to my credit card.

why octafx can't anwers it??
just say.. deposit rate. or current rate. what is your rules anyway?

your quote...
"note that withdrawals and refunds are two completely different things."

see.. refund and withdraw games words.

i said withdraw to octafx in email. and i withdraw from octafx withdraw menu/section.

just answer honestly

Dear adiys,

In case your withdrawal is processed in USD, you will receive USD, and the conversion will be processed as per your bank's rates.

If you feel like there was some miscommunication between our team and yourself we're sorry about that, and we'll make sure to look into it. However, the situation was clearly outlined in our previous post.

Withdrawal rates did not apply since you received a refund, which a reversal of the funds to the originating account.

Kind regards,
OctaFX Rep.
 

adiys

Private
Messages
18
Dear adiys,

In case your withdrawal is processed in USD, you will receive USD, and the conversion will be processed as per your bank's rates.

If you feel like there was some miscommunication between our team and yourself we're sorry about that, and we'll make sure to look into it. However, the situation was clearly outlined in our previous post.

Withdrawal rates did not apply since you received a refund, which a reversal of the funds to the originating account.

Kind regards,
OctaFX Rep.
why octafx never answer my question? why you always play refund and withdrawal words games?
just give me the real answer.

What are your rules if I withdraw funds to my credit card? its refund or withraw condition?

this is your rules

13.10. In case an account was funded via debit or credit card and a withdrawal request is submitted within 60 days from the date of deposit, the funds may be credited back to the same card. Up to 100% of the initial deposit may be withdrawn to the card. The amount over the initial deposit can be withdrawn via bank wire.


please tell us sir.. that octafx rule is refund or withdraw?

withdraw rates is different with refund rates? tell me sir.. with clearly. tell us, what's the difference between the refund and withdrawal rate? so that octafx cannot lie again in the future

why in my case, octafx said its refund? when your rules said... withdrawn!

" Up to 100% of the initial deposit may be withdrawn to the card."

i will repeat octafx email. octafx clearly said will send in US Dollar. why octafd sent in rupiah? not with bank rates like you said?

refund usd.jpg
 

adiys

Private
Messages
18
Dear adiys,

In case your withdrawal is processed in USD, you will receive USD, and the conversion will be processed as per your bank's rates.

If you feel like there was some miscommunication between our team and yourself we're sorry about that, and we'll make sure to look into it. However, the situation was clearly outlined in our previous post.

Withdrawal rates did not apply since you received a refund, which a reversal of the funds to the originating account.

Kind regards,
OctaFX Rep.
Octafx,
you did not answer my question.

which rate if we withdraw funds to the credit card? current rate or deposit rate?

"Withdrawal rates did not apply since you received a refund, which a reversal of the funds to the originating account."
WHY DO I ACCEPT REFUND CONDITIONS? NOT WITHDRAWAL CONDITIONS/CURRENT RATE? whats your rule?

ARE YOU FORGING ME TO LOSE?

Thank you
 

adiys

Private
Messages
18
Dear adiys,

In case your withdrawal is processed in USD, you will receive USD, and the conversion will be processed as per your bank's rates.

If you feel like there was some miscommunication between our team and yourself we're sorry about that, and we'll make sure to look into it. However, the situation was clearly outlined in our previous post.

Withdrawal rates did not apply since you received a refund, which a reversal of the funds to the originating account.

Kind regards,
OctaFX Rep.
why i received refund? not withdrawal?
you said originating account. the problem is exchange rate. why octafx used deposit rate? why not use current rate?
 
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