Isn't it sad that you are so right! They won't fly here to defend themselves so I'm stuck! I mean why not at least apologize to me, say you terminated the guys contact responsible, know what I mean? They simply don't care and that's the problem with these brokers, they put on this great front on how they have great customer service but in reality they just want that spread and commission that's all, who cares about the clients after that....very disappointed.