Please help me recover my funds from pepperstone.com!

4evermaat

2nd Lieutenant
Messages
1,208
Please note that the last time I called customer care I spoke to the VP and had a conference call with someone from accounts and I was assured that I would get my money. This was last week Tuesday-Wednesday I think.
Did you record this call? No honest broker takes 3 months to process a withdrawal. It should have been processed within 48 hours, and only in an exceptional case. Usually same or next day processing.
 

xremmy

Private
Messages
16
Did you record this call? No honest broker takes 3 months to process a withdrawal. It should have been processed within 48 hours, and only in an exceptional case. Usually same or next day processing.
I didn’t record it. In hindsight I should have recorded all conversations and screenshot all chats. I never thought it would get to this
 

4evermaat

2nd Lieutenant
Messages
1,208
I didn’t record it. In hindsight I should have recorded all conversations and screenshot all chats. I never thought it would get to this
That is what so many victims think at first. They really think the best of their broker, with no idea as to what lurks behind the surface.
 

Pepperstone Support

Pepperstone Representative
Messages
7
Hello xremmy

Firstly, I completely understand that speed of withdrawals is critically important to all of our clients. Our goal is to have funds in a clients account as soon as possible!

I also note that your screenshots appears to be from 'papperstone.com'. Please note we do not own this domain or have any record of sending the emails you have provided or faced any issues similar to the content shown in the provided emails such as an 'ingregity audit process'.

When looking into this case, I believe it is straight forward, you have requested a withdrawal in October 2019 which was processed the same day successfully.

We are always committed to working with our clients and have just sent you a more detailed reply containing the withdrawal receipts, including transaction reference numbers that can be used to follow up with the payment provider used.

Regards,
Mitch
 

4evermaat

2nd Lieutenant
Messages
1,208
I have posted a review on forex peace army already

I tried logging in to get my account statement but now it’s saying my account has been archived due to inactivity, when I placed the withdrawal order it was for everything in the account so since then I have not traded.
This is odd. when did you last check this? was the account visible at this time?

can you see the withdrawal and deposit history also?

Check PM.

.....
Also find attached the emails
I also noticed something fishy that the last email I received reads support@papperstone.com unlike the other ones that said support@pepperstone.com and another email I got from accounts@pepperstone.com I copied this particular address in the email I sent to pepperstone and it came back not delivered
View attachment 50777View attachment 50778View attachment 50779View attachment 50780
.........
I also note that your screenshots appears to be from 'papperstone.com'. Please note we do not own this domain or have any record of sending the emails you have provided or faced any issues similar to the content shown in the provided emails such as an 'ingregity audit process'.

.........
But if some screenshots do say pEpperstone and not pApperstone, then how do you explain this?
 
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xremmy

Private
Messages
16
Guys they unarchived my account and now I can’t find my transaction history, my account has been edited! These trades are not mine they are making it look like I never made the last transaction please what can I do. This is so unfair.
 

xremmy

Private
Messages
16
This is what they sent to me. If all my transactions were done in October why was I still receiving withdrawal request emails in November?? Please guys help me. Pepperstone wants to scam me off money I worked so hard to make! The account they archived and opened doesn’t even bear my name! See a screen shot of the account. What do I do please help!!
 

Attachments

4evermaat

2nd Lieutenant
Messages
1,208
Guys they unarchived my account and now I can’t find my transaction history, my account has been edited! These trades are not mine they are making it look like I never made the last transaction please what can I do. This is so unfair.
please check your private conversation. Can you see the one I sent you and respond to it? I suggest you do this now. And reply in the conversation to let me know you received it.

What do I do please help!!
check here https://www.forexpeacearmy.com/community/conversations/
and respond to the recent PM I sent you. If you get errors, remove url links and just send a simple test message first.
 
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