Problem Professional Trader ($8,000+ Payouts) Reporting Data Manipulation - Account #12019375

[Pavanbhoite21]

I am an experienced trader with a proven track record, having withdrawn over $8,000 in payouts from Funding Pips. I am filing this formal complaint regarding a wrongful breach of my Master Account #12019375 based on fabricated data and contradictory rule application.


The Case Details:

1. Rule Contradiction (10-Minute Rule): Support agent Gissell R stated that opening a position within 10 minutes of closing a loss is the same "Trade Idea." My logs show a clear gap of 18 minutes and 43 seconds (Trade closed 12:56:36, next opened 13:15:19).
2. Blatant Data Manipulation: To justify a 3% Daily Drawdown breach, Funding Pips dashboard recorded a LOSS of $423.68 for the trade closed at 11:59:47. However, my official MT5 Terminal logs clearly show a PROFIT of $104.40 for that exact same trade.
3. Ignored Evidence: Despite providing side-by-side screenshots of MT5 Profit vs. Dashboard Loss (Ticket #1519537), the team sent generic "final decision" emails without addressing the discrepancy.

It is unacceptable to manipulate trade results to fail a profitable trader. I request a manual review of server logs and immediate account restoration.

 

[Pavanbhoite21]

I want to report a problem with FundingPips. I am a regular trader and I have already received over $8,000 in payouts from them earlier. But now, my account #12019375 was closed wrongly.

I have clear evidence of data mismatch. My MetaTrader 5 history shows a PROFIT of $104.40 at 11:59 AM. But on the FundingPips dashboard, the same trade is shown as a LOSS of $423.68. They used this fake loss to fail my account for 3% drawdown.

I sent emails and opened Ticket #1519537, but the support team is only giving me automated replies. They are not checking the MT5 server logs. As a profitable trader, I feel targeted. Please help me get a manual review of my logs.

 

[FxMaster]

I am an experienced trader with a proven track record, having withdrawn over $8,000 in payouts from Funding Pips. I am filing this formal complaint regarding a wrongful breach of my Master Account #12019375 based on fabricated data and contradictory rule application.


The Case Details:

1. Rule Contradiction (10-Minute Rule): Support agent Gissell R stated that opening a position within 10 minutes of closing a loss is the same "Trade Idea." My logs show a clear gap of 18 minutes and 43 seconds (Trade closed 12:56:36, next opened 13:15:19).
2. Blatant Data Manipulation: To justify a 3% Daily Drawdown breach, Funding Pips dashboard recorded a LOSS of $423.68 for the trade closed at 11:59:47. However, my official MT5 Terminal logs clearly show a PROFIT of $104.40 for that exact same trade.
3. Ignored Evidence: Despite providing side-by-side screenshots of MT5 Profit vs. Dashboard Loss (Ticket #1519537), the team sent generic "final decision" emails without addressing the discrepancy.

It is unacceptable to manipulate trade results to fail a profitable trader. I request a manual review of server logs and immediate account restoration.

Can we have a website address, please?