She did withdraw before november. She tried like for 3 weeks to withdraw through her bank account, but it didn’t work. So she did it through coinbase, provided to jinlong her BTC address and they sent it within 2hours. Email address is firstname.lastname@example.orgHow were you able to withdraw, I wasn't even able to withdraw at all. You are right regarding MT4, surely they should be able to help. What is your email btw? Since I am going through the same thing.