First and foremost, rejoice that you didn't get a bonus. Those usually come with a pile of strings attached that can let them get away with blocking your withdrawals.
And now, the plan for your UFX Markets problems:
1. Go online and get copies of your credit card statement as well as all documents regarding your UFX account. Get screenshots of any thing relevant from UFX's site. Make printouts. Also, email copies of any files to yourself at a web-based email service (gmail, yahoo, etc.) so that there is no chance of losing them to a hard drive crash.
2. If they took money from your credit card without permission, immediately call your issuing bank. Ask to speak to someone in the fraud department. When you get someone from that department on the line, carefully explain the situation. Tell them you are disputing those unauthorized charges and wish to initiate a charge back. Ask if the bank would also support you disputing the original charges, since those are tied into the same fraud as the later charges.
Since they won't perform a simple withdrawal, even if they didn't make unauthorized charges, contact your issuing bank's fraud department anyway.
3. UFX is supposed to be Cysec regulated. Now is your chance to use all those files you saved. Go here and file a complaint:
Cyprus Securities and Exchange Commission
4. If you haven't already done so, leave a one star review here:
UFX Markets | UFX Bank | UFXMarkets.com reviews and ratings by Forex Peace Army
5. Contact UFX by live chat and email. Let them know about this thread in Scam Alerts. Let them know that you will keep it up to date and let everyone know what's happening with your money.
6. After doing all of the above, go ahead and file an FPA Traders Court Case here:
Forex Scam Resolution and Trader's Money Recovery