I submitted a withdrawal request one day before the deadline. The next day, I contacted the online chat support to check why my withdrawal was still pending. They told me this :" I assume it was not processed due to the fact that there are a lot of requests, it will be processed on the next day. "
1. First of all, what does I assume mean? did he actually check?
2. too many requests and hence it is not processed??
This is the first time ever I encountered that a financial institution replies in such unprofessional manner. Payments are to be processed if submitted before the cut-off time, if it was not done so, the institution basically missed my payment and is technically in fault. These support staff replies as if it is normal that payments are not processed in time. Does anyone has information on this company financials? In my 20 years of trading experience, this is the first broker that appears to me to be intentionally blocking or delaying clients from redeeming money from their accounts.
1. First of all, what does I assume mean? did he actually check?
2. too many requests and hence it is not processed??
This is the first time ever I encountered that a financial institution replies in such unprofessional manner. Payments are to be processed if submitted before the cut-off time, if it was not done so, the institution basically missed my payment and is technically in fault. These support staff replies as if it is normal that payments are not processed in time. Does anyone has information on this company financials? In my 20 years of trading experience, this is the first broker that appears to me to be intentionally blocking or delaying clients from redeeming money from their accounts.