Dear Andrew, we are surprised that you did not manage to find us available through Livechat as our Customer Service Team is available 24/5 over the phone, email or chat to assist you with any inquiries.
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Thank you for your reply. I went on live chat 5 minutes following your reply from 3pm till close of working hours. Same situation. That's fine.
Now so far as you have paid me what is due for the past 8 years , I have had no issues , it's this year that you are unfairly withholding commissions.
Please note the following as well in the agreement :
Now, ignoring the part where it says I will continue to receive compensation for my old active traders even after the amendment of agreements (which in my case the most recent being 14th April 2020) I want us to calculate commissions accrued before this date together .
Shall we?
Okay so after last issued payment of $722 for November, here is my accrued commission report :
So for December 2019 and January 2020 total owed me so far was $202.86. Now since :
I didn't request for this since it's below the $250 threshold so that's fine. Then come end of February total commissions was now $2172.25 well above the threshold. You didn't send it, I called to request it, you gave me a task, I did what you asked and then come March ending, I have even more accrued totalling $4872.44 pending. Thought it would be sent now. It wasn't. That is not okay. I contacted you to request for it, no response for long , finally we spoke on phone and you gave me another task to get it released. I completed task, now let's only calculate after March up to April 13th 2020. This is it here :
$254.1 in total from 1st to 13th April. So total so far is $254.1 plus existing $4872.44 equals $5126.54.
So before the amendment on 14th April 2020 that's what you owed me ($5126.54) . You should have sent this long before we got to this point. Now you made your amendment and I have 7 days to accept. So that means i'm still owed for the old clients up to 21st April. Let's calculate the commissions now from 14th to 21st April; that is $114.43+$32.15+$31.92+$36+$0+$0+$18+$68.16 which = $300.66. So it's 22nd April and the new agreement is now binding on me per your submissions above. Alright so far I have $300.66 plus already owed $5126.54 which = $5427.2 .
Current balance stands higher than this which is what as an old IB I should be paid to the last dime, but if per your submission I don't deserve that , I currently have $5427.2. I have verbosely gone through the pain to point out your oversight and delay on payment and i'm not asking for termination, which in your clause it says upon termination of the agreement you will send me everything and close the account. I'm asking you to please pay what is already due so i can continue working with you.
With your own submission you admit you owe accrued commissions of $5427.2 since we have just calculated.
Will I be paid?
When will this be paid? Please answer.
Okay, the agreements says I can request it so i'm requesting it to be sent to my skrill account on file. Thank you for your cooperation.