When you buy the Vista from Microsoft, do you get refund guarrantee? Once the package of software is opened, there will be no refund. You can get another copy of the software and get help from service people. This is my expereience.
But for 4500 euro,a big money, there should be a different sevice contract. TradOracle can't make its software work to Woodcrusher's satisfaction and refuse to provide a solution. This fact makes TradOracle a scammer.
I sympathize with Woodcrusher's loss of money. Although I voted "Yes", I am not sure Woodcrusher has the right to get 100% refund. Software is not like hardware. You can't 100% return the product,how can you get 100% refund? Maybe partly!
But for 4500 euro,a big money, there should be a different sevice contract. TradOracle can't make its software work to Woodcrusher's satisfaction and refuse to provide a solution. This fact makes TradOracle a scammer.
I sympathize with Woodcrusher's loss of money. Although I voted "Yes", I am not sure Woodcrusher has the right to get 100% refund. Software is not like hardware. You can't 100% return the product,how can you get 100% refund? Maybe partly!