I know how you feel! These guys should be shut down :/
Here is an email I have just submitted to them as well:
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Hi,
I've been advised to give you guys one last chance, to get a full refund on my money that was put in (before taking you to court). I put in a small amount to test the water to start with, and that worked ok (kinda). I also tested the withdrawal process, and that was ok too (all be it a little slow). So, happy that I could get my money out if need be, I put a bit more in.
After a few days, "Max Bloom" was doing trades of £1000 in ONE TRADE (bear in mind, my whole balance was £2500). I question it, and he said just go for it.
Here is what was said (I have all my Skype messages saved, as well as the account trades having screenshots taken, and also the bank transfer stuff, so I can see you in court if needed - and I am willing to do that!)
[17/08/2015 17:25:09] Max B: OK lets take amazon quickly
[17/08/2015 17:25:21] Max B: I am taking that on a PUT until 19:00
[17/08/2015 17:25:26] Max B: 1000
[17/08/2015 17:25:38] Andrew: you really sure on that one?
[17/08/2015 17:25:45] Andrew: thats 50% of my account
[17/08/2015 17:26:18] Andrew: ok - have taken your advice
[17/08/2015 17:26:25] Andrew: hope it works lol
[17/08/2015 17:27:45] Max B: I want us to see some good profits as we look to move forward
...then in the same 30 minutes, he says:
[17/08/2015 17:34:59] Max B: I am taking a PUT position 17:00 expiry
[17/08/2015 17:35:04] Max B: 750
[17/08/2015 17:35:09] Max B: lets get serious
[17/08/2015 17:35:25] Andrew: haha k - hope your right
...again, that one failed as well. So in 30 minutes, that was £1750 down the pan.
When I confronted him about it - he then said:
[17/08/2015 18:01:06] Max B: I have
refunded the 750 back to the account
Notice the wording he uses (in red). And funnily enough, a couple of days after (after a weekend), he acknowledged the £1000 one that failed, and said the same thing:
[19/08/2015 10:38:21] Max B: I wanted you to know that I have
refunded the 1000 losing trade as well
Now if you take a look at my balance:
[ IMAGE ATTACHED ]
As you can see, this was put in as a BONUS not a REFUND!
Now, that wasn't the only 2 times that happened (see 25/8 and 7/9 just above, both were "refunds" due to shocking trades he did)
Now... correct me if I'm wrong, but a bonus is not a refund! I know how the bonus systems work (where once you have a bonus on account, you can't get the money out, as its "company money"). Well guess what, I didn't ASK for a bonus!
Anyway, this is your final chance to rectify this position, and provide a full refund to me (on the card details you have). Failing that, I have been told that I should do a charge-back on the payment card, and also submit a complain via FPA, who are happy to do a group court case against you on my behalf, free of charge.
I then had someone who was "refereed" to me (Max had passed the details on to him), who was then trying to sweet talk me into putting another £3k in so I could get into the VIP traders section! Yeah right, as if I'm going to put another penny into your accounts! He was even trying to get me to take out credit (or put it on my Credit Card), to put money into the account!
I await your reply.
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I hope to get a decent reply from them. Failing that, I'm going to my card provider to get a charge-back (for fraud) , and will be opening an official case here.
Cheers
Andy
