I've been with RoboForex much time ago. But, don't know how this broker started to cheat traders.
On 29th February, I opened 2 buy positions of EURUSD at 09:34 terminal time.
However when I tried to close my position with least loss after some time, @ 1.3471 at 12:23 terminal time, my metatrader crashed and when I opened it again and tried to close my positions once again, it just showed a Common Error message and due to that, when a breakout occured, it caused me 400 USD loss on each of my positions (total $800 loss) and that also I saw when it was 12:30, means till 12:30 terminal time, it didnt work good. It nearly had a 7 minutes difference with that crash and common error.
I've even tried to solve this query with the broker that why this has happened and if it happened, why can't you give me my money back? See to what they replied me back:
""Hello!
We have checked server's logs and have not found problem from 12:20 to 12:30.
That's why we cannot make compensation now.
Please, attach mt4 logs of 29 feb in this ticket.
Sincerely yours,
RoboForex""
However as their reply did not happen right away, and my computer had to be formatted, the logs were deleted from my computer. To that reason I could not provide them the logs. But provided them the print screen of my MT4 with an empty gap in the candles for over 10 minutes right before the break-even occurred.
I dont know what they are using, but I now notice that it is not the first time this happening to me by them, RoboForex is hunting traders' losses.
I promised myself not to trade with them, and I promised that I will make sure that the other traders will not be the victim of this Scamming broker.
On 29th February, I opened 2 buy positions of EURUSD at 09:34 terminal time.
However when I tried to close my position with least loss after some time, @ 1.3471 at 12:23 terminal time, my metatrader crashed and when I opened it again and tried to close my positions once again, it just showed a Common Error message and due to that, when a breakout occured, it caused me 400 USD loss on each of my positions (total $800 loss) and that also I saw when it was 12:30, means till 12:30 terminal time, it didnt work good. It nearly had a 7 minutes difference with that crash and common error.
I've even tried to solve this query with the broker that why this has happened and if it happened, why can't you give me my money back? See to what they replied me back:
""Hello!
We have checked server's logs and have not found problem from 12:20 to 12:30.
That's why we cannot make compensation now.
Please, attach mt4 logs of 29 feb in this ticket.
Sincerely yours,
RoboForex""
However as their reply did not happen right away, and my computer had to be formatted, the logs were deleted from my computer. To that reason I could not provide them the logs. But provided them the print screen of my MT4 with an empty gap in the candles for over 10 minutes right before the break-even occurred.
I dont know what they are using, but I now notice that it is not the first time this happening to me by them, RoboForex is hunting traders' losses.
I promised myself not to trade with them, and I promised that I will make sure that the other traders will not be the victim of this Scamming broker.