Blueberry_Markets
Blueberry Markets Representative
- Messages
- 46
Hello everyone. Thank you, @Pheniox123 for inviting us to this thread. We have addressed your concerns a few times on these two topics, so we are posting this reply as our closing remarks on a.) Our relationship to Eightcap and b.) Your AFCA complaint.
About our relationship with Eightcap, we have always been transparent and it is explicitly mentioned on our website, our FPA profile, and even our email signatures that Blueberry Markets is an authorised representative of Eightcap. Hence, we are not “Eightcap in disguise”. This, however, does not mean that we are one company. Blueberry Markets’ operations, customer service, sales and entire backend as well technical team is separate from Eightcap. Even the products and services we offer can differ at times too, and that’s because, at the end of the day, we are two organisations operating separately, albeit the fact that one relies on the other in terms of licensing.
Furthermore, @Pheniox123’s complaint has gone through the ombudsman and was closed in our favour. Below is the decision of the ombudsman for everyone to see:
Even before the ombudsman has reached this decision, AFCA has provided ample time for the complainant to respond. The response was received, and the conclusion was as stated above. This brings an end to this complaint and the complainant cannot pursue this further. Above verdict was released on 30 March 2021.
We hope this clarifies any doubts and concerns over the issues raised by @Pheniox123. We, at Blueberry Markets, are online 24/7 on live chat, phone and email for any further questions on this review thread or topics discussed.
-Ben Clay, Blueberry Markets
About our relationship with Eightcap, we have always been transparent and it is explicitly mentioned on our website, our FPA profile, and even our email signatures that Blueberry Markets is an authorised representative of Eightcap. Hence, we are not “Eightcap in disguise”. This, however, does not mean that we are one company. Blueberry Markets’ operations, customer service, sales and entire backend as well technical team is separate from Eightcap. Even the products and services we offer can differ at times too, and that’s because, at the end of the day, we are two organisations operating separately, albeit the fact that one relies on the other in terms of licensing.
Furthermore, @Pheniox123’s complaint has gone through the ombudsman and was closed in our favour. Below is the decision of the ombudsman for everyone to see:
Even before the ombudsman has reached this decision, AFCA has provided ample time for the complainant to respond. The response was received, and the conclusion was as stated above. This brings an end to this complaint and the complainant cannot pursue this further. Above verdict was released on 30 March 2021.
We hope this clarifies any doubts and concerns over the issues raised by @Pheniox123. We, at Blueberry Markets, are online 24/7 on live chat, phone and email for any further questions on this review thread or topics discussed.
-Ben Clay, Blueberry Markets