Paolo Lonardi
Recruit
- Messages
- 2
Dear all,
thank you for taking the time to look at my issue. I'm sure there are many cases like mine. I ask help from the experts to help me understand what went wrong.:unhappy:
We are talking of the currency pair EUR/USD. I want to make clear that this "incident" happened when I was not logged in and I realized it 4 hours after when I logged in. The broker was based on the platform of gomarkets, and has not given me any reasonable explanation. Please see attachment and look at the last 4 positions above (22 October). I had 2 buy and 2 sell. There was no margin requirement as each position balanced the other (0,5 and 0,18).
All these positions have been close at the same time (10.00 Am Italy time). However my buy positions have been closed at a different price of the sell positions (??!!!!why!!!). This explains why my equity moved from +250 usd to - 96 or so. I think something went wrong in the system. As you see I had only a take profit (around 1,28 on 1 position) and the price then (22nd October) was well far away around 1,3934. I already experienced some erratic movements in trading where unexisting prices appeared on the graph. Could this be a technical fault? This could explain why the broker is not giving me a clear history of what happened.
They are stating I had a margin call, but how could I have a margin call when buy positions balanced the sell positions? I also experienced too many times a significant delay in execution of orders which makes my seriously doubt that the software which is used by brokers is manipulated to make us lose pips in most cases. I would appreciate your feedback.
thank you for taking the time to look at my issue. I'm sure there are many cases like mine. I ask help from the experts to help me understand what went wrong.:unhappy:
We are talking of the currency pair EUR/USD. I want to make clear that this "incident" happened when I was not logged in and I realized it 4 hours after when I logged in. The broker was based on the platform of gomarkets, and has not given me any reasonable explanation. Please see attachment and look at the last 4 positions above (22 October). I had 2 buy and 2 sell. There was no margin requirement as each position balanced the other (0,5 and 0,18).
All these positions have been close at the same time (10.00 Am Italy time). However my buy positions have been closed at a different price of the sell positions (??!!!!why!!!). This explains why my equity moved from +250 usd to - 96 or so. I think something went wrong in the system. As you see I had only a take profit (around 1,28 on 1 position) and the price then (22nd October) was well far away around 1,3934. I already experienced some erratic movements in trading where unexisting prices appeared on the graph. Could this be a technical fault? This could explain why the broker is not giving me a clear history of what happened.
They are stating I had a margin call, but how could I have a margin call when buy positions balanced the sell positions? I also experienced too many times a significant delay in execution of orders which makes my seriously doubt that the software which is used by brokers is manipulated to make us lose pips in most cases. I would appreciate your feedback.